Partner Operations - Regional Associate (On-site) - London

Laundryheap is a fast-growing tech start-up transforming the laundry and dry cleaning industry, offering 24-hour pick-up, cleaning, and delivery across 11 global markets.

We are looking for a Regional Associate to join our Partner Operations team in London. Reporting to the Regional Manager, you will play a key role in maintaining service quality, supporting partner facilities, and driving operational improvements.

Key Responsibilities

On-site Audits & Visits

• Conduct regular audits and site visits across partner facilities
• Ensure compliance with operational standards and service quality
• Identify issues and implement corrective actions

Partner Management

• Support onboarding and offboarding of partner facilities
• Provide hands-on training on systems, processes, and app usage
• Build strong relationships and support operational improvements

Performance Monitoring & Reporting

• Track KPIs (complaints, reschedules, turnaround times)
• Analyse trends and investigate service issues
• Maintain audit documentation and deliver regular reports
• Present monthly performance summaries

Cross-functional Collaboration

• Work closely with Account Management, Fleet, and Customer Ops
• Support order management, case resolution, and process improvements

Quality & Continuous Improvement

• Ensure adherence to quality standards
• Recommend and implement service improvements

General Support

• Assist with administrative tasks and ad hoc operational projects
  

Requirements

• Strong communication and relationship-building skills
• Ability to work independently and travel across London
• Experience in operations/auditing (service, logistics, or similar)
• Detail-oriented with strong organisational skills
• Comfortable in a fast-paced, dynamic environment
• Proficient with digital tools and mobile apps

Preferred:

• Hindi/Urdu language skills
• Start-up or multi-market experience
• Laundry/dry cleaning industry experience

Role Details

• Full-time (40 hours)
• On-site role across London (Rotational 5 days per week, including weekends)

Why Join Us

Be part of a fast-growing, international business where you’ll directly impact service quality, partner performance, and operational excellence.