Operations Manager
Cushman & Wakefield Malaysia Sdn Bhd
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Operations ManagerJob Description Summary
Job Description
Roles and Responsibilities
- Lead and support Centre Manager and site-based teams, providing coaching, guidance and performance management of contractors.
- Ensure the shopping centre remains fully compliant with all statutory and legal requirements, including health and safety regulations, audits, inspections and risk management processes.
- Manage contractor performance, ensuring service level agreements, KPIs and quality standards are consistently achieved across all service areas.
- Build strong relationships with occupiers, retailers and key stakeholders, acting as a point of escalation and ensuring excellent customer service delivery.
- Drive financial performance through budget management, service charge administration, cost control and the identification of commercial opportunities.
- Support the preparation of proposals and contribute to business development opportunities across the wider portfolio.
- Ensure effective management of CAFM systems, service desk activities and operational reporting processes.
- Oversee the resolution of complaints, incidents and operational challenges, ensuring timely communication and positive outcomes.
- Maintain business continuity and emergency response plans, ensuring the centre is prepared for major incidents and unforeseen events.
- Promote sustainability initiatives, continuous improvement and operational best practice throughout the shopping centre environment.
- Build and maintain productive relationships with contractors, service partners, local authorities and statutory bodies.
Experience and Qualifications
- IOSH qualified as a minimum.
- Membership of a relevant professional body, such as IWFM desirable.
- Proven experience within Operational or Facilities Management.
- Strong knowledge of facilities management compliance, contractor management, service charge budgets and health and safety legislation.
- Experience managing operational services within a retail, mixed-use or commercial property environment.
- Stakeholder management skills.
- Proficiency with CAFM systems and Microsoft Office applications.
Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.
INCO: “Cushman & Wakefield”
Summary
Lead facilities operations, ensure compliance, manage contractors, improve services in retail center.
Job title
Operations Manager
Experience level
proven experience
Industry
real estate
Location requirements
Exeter, UK; remote work not specified.
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Exeter, UK