Linux Engineer - Support (Glasgow)

Building a future we can all trust

iomart is one of the leading providers of cloud computing and managed hosting. Headquartered in Glasgow, iomart employs over 400 talented staff in offices and datacentres across the UK.

Originally founded in 1998, it is listed on the London Stock Exchange and specialises in delivering cloud consultancy, facilitation and digital transformation to ISVs, SMEs, enterprises and the UK public sector. iomart’s employees help enable any size of business and organisations to operate their online data and IT environments safely and securely.

Our technical staff are experts in public, private and hybrid cloud solutions - including AWS and Microsoft Azure – as well as data centre and network engineering. iomart owns and operates a network of UK data centres connected by a high capacity private fibrenetwork and backed by 24/7 technical support.

Your daily life

Resolving customer issues via ticket/telephone and escalating support requests whenevernecessary:

• Managing and maintaining our monitoring queues for all iomart and customer infrastructurealert. 
• Server configuration and network support/administration
• Managing backups
• Monitoring networks and servers
• Managing tasks in the Datacentre environment and liaising with maintenance personnel
• Responding to issues within agreed SLAs

Your profile

Resolving customer issues via ticket/telephone and escalating support requests whenevernecessary:

• Managing and maintaining our monitoring queues for all iomart and customer infrastructurealert. 
• Server configuration and network support/administration
• Managing backups
• Monitoring networks and servers
• Managing tasks in the Datacentre environment and liaising with maintenance personnel
• Responding to issues within agreed SLAs