IT Deskside Support Engineer

We are currently looking for highly customer-focused and enthusiastic IT Deskside Support Engineer with a genuine interest in solving peoples IT issues to support users based in Wolverhampton.

The successful candidate should be technically competent, possess good communication skills and be willing to collaborate with the wider IT support teams.

You will be responsible for onsite technical services providing support services including; Deskside Software support, IMACD, Onsite printer support, Hands and Eyes support and T&M services.

Key Responsibilities:

• Hardware break-fix services for all workspace client including:
  
• Desktop, Laptop and Printer break-fix
• IMAC requests - providing the necessary technical support to complete the IMAC, including onsite support as necessary
• Incident and problem resolution for services escalated from the Service Desk or generated via automated monitoring systems
• Asset Refresh lifecycle delivery
• Stock Management

Essential Skills:

• SC Cleared
• A broad technical knowledge of PC’s/peripherals and their architecture
• Previous experience in desktop support/hardware refreshes
• Good working knowledge of current software packages
• Good working knowledge of operating system
• Accredited in relevant manufacturers hardware qualification
• Good understanding of IT infrastructure
• Ability to work on own initiative, address and resolve problems in a pressurised environment
• Ability to diagnose faults in the hardware/software/operating systems used by the customer
• Excellent organisational skills, able to take a methodical approach to service issues
• Excellent communication and interpersonal skills

This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

We also offer an excellent benefits package including personal pension plan, and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few.

Apply now for consideration!

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