Incident Manager

Join our Team

As part of Ericsson's mission to harness new technologies to change the future, we're currently seeking a driven and technically savvy Broadcast Engineer. This critical team member will be responsible for managing and maintaining our broadcast services infrastructure. The role demands a versatile skill set, from project delivery to regular technical support, and may require individuals comfortable with 24/7 shift working arrangements. You'll work hand-in-hand with our Playout Operations team to ensure we consistently deliver a flawless viewing experience to our client's audience.

- Liaise directly with customers, managing incidents from inception to resolution. This includes troubleshooting, diagnosing, and resolving technical incidents within their respective platform and escalating issues when necessary.

- Take a leadership role within the team, prioritizing workloads, promoting good practices, and maintaining a professional approach under operational pressures.

- Respond to, investigate, and resolve incidents affecting on-air flow, collaborating with internal and external engineering teams as needed.

- Manage recurring problems by closely working with engineering teams and documenting issues in accordance with set procedures.

- Communicate regularly with internal and external customers regarding incidents, problems, and projects, attending meetings as necessary.

- Plan and execute upgrades on assigned technology platforms, managing relationships with suppliers to ensure suitable support arrangements.

- Incident management.

- TV Support.

- Broadcast.

- Process Management.

- Service Delivery Business Understanding.

- Change Management.

- Customer Insights.

- Business Communication.

- Stakeholder Management.