ICT Support Specialist

• Support a fast growing Australian data centre across ICT technical support
• Join as a vital team member in a high performing collaborative and passionate team
• Role location to be spread across Marsden Park, Eastern Creek and Sydney CBD

About Us:

Established in 2007, CDC Data Centres is Australia and New Zealand’s leading operator of secure, world-class data centre facilities. CDC plays a unique role in the fabric of the nations in which we operate, and we take this responsibility very seriously.

With multiple facilities across Australia and New Zealand, CDC’s diversified operations provide large-scale secure data centre campuses that support co-location, dedicated and hyperscale compute environments, with all campuses interconnected with high-speed carrier grade networks.

At CDC, we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow. 

About the Role: 

The ICT Support Specialist provides advanced technical support while maintaining and improving CDC's ICT environment. The role combines senior service desk and systems administration responsibilities, ensuring reliable, secure, and efficient IT services, while supporting users, mentoring junior team members, and driving continuous improvement initiatives.

•  Deliver advanced technical support across hardware, software, Microsoft 365, networking, and application issues.

• Administer and support Microsoft technologies including Active Directory, Entra ID, Exchange Online, Teams, SharePoint, Intune, Defender, and Copilot.
• Manage service desk operations, resolve complex incidents, and act as the escalation point for technical issues.
• Support endpoint management, MDM, ICT assets, desktop deployment, and device lifecycle management.
• Implement and maintain Power Platform solutions, including Power Automate, Power BI, AI Builder, and Copilot Builder.
• Contribute to infrastructure support, including networking, DNS, file services, and Windows server environments.
• Partner with stakeholders, vendors, and project teams to deliver technology improvements, upgrades, and migrations.
• Provide leadership, mentoring, user training, and technical documentation to enhance team capability and service delivery. 

What’s in it for you:

CDC offers excellent employment conditions and benefits such as:

• CDC Academy - Mark your mark by enhancing your professional development with the CDC Academy. Enrol in specialised training courses that will help you develop skills and ensure you thrive in your chosen career.
• CDC Day - An additional day of paid leave dedicated to nurturing your health and wellbeing.
• Parental Leave - Inclusive and above legislative tenure of parental leave entitlements to help you start, grow and care for your family.
• Volunteer Leave - Make a meaningful difference with 2 days of volunteering leave for any cause or charity of your choice.
• Employment Assistance Program - Be confident that you and your family are supported with access to our comprehensive Employee Assistance Program.
• CDC Social Events - CDC’s offers staff and their family’s inclusive events that nurtures relationships, connection and friendships across the business. CDC hosts BBQs, family picnics and community events, bringing together CDC staff in different settings.

About You: 

You are an experienced ICT professional with at least 5 years of experience in ICT Support or Systems Administration roles. You are a proactive team player, keen to take initiative to solve ticket issues when they arise and able to step up to anticipate end user requirements.

 Desirable Skills:

• Strong experience troubleshooting complex application, infrastructure, and end-user support issues.
• Proficient in Microsoft 365 technologies, including Entra ID, Exchange Online, SharePoint, Intune, and Windows 11.
• Experienced in endpoint management, ICT asset administration, and technology project delivery.
• Excellent customer service, stakeholder engagement, communication, and mentoring capabilities.
• Strong analytical and problem-solving skills, with knowledge of networking fundamentals and PowerShell scripting highly regarded. 

Essential:

Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.

How to Apply:

If you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and encourages everyone to bring their authentic selves to work.

Applications Close: Monday 20th July 2026 11.59pm.