Hospitality Supervisor

We're looking for an experienced Hospitality Supervisor to join the opening team at Yarrow, our brand new restaurant in the heart of Tunbridge Wells.

Yarrow is a fresh dining destination, open to both the public and our retirement village residents, serving exceptional food and warm, professional hospitality. This is a fantastic opportunity to help shape the guest experience from day one, leading by example and supporting the team to deliver outstanding service every shift.

Unlike many hospitality venues, Yarrow offers a better work-life balance, with more sociable opening hours while still providing a fast-paced, high-quality restaurant environment.

What you'll be doing

• Leading shifts and supporting the day-to-day running of the restaurant.
• Delivering exceptional customer service and ensuring every guest receives a warm welcome.
• Coaching and motivating the front of house team to maintain consistently high standards.
• Supporting with team training, development and performance.
• Assisting with rotas, stock control and ensuring smooth daily operations.
• Handling customer feedback professionally and resolving any issues with confidence.
• Ensuring compliance with food safety, licensing and health & safety procedures.
• Working closely with the management and kitchen teams to deliver an outstanding dining experience.

What we're looking for

• Previous experience in a hospitality supervisory or team leader role.
• A passion for exceptional customer service and creating memorable guest experiences.
• A confident leader who enjoys motivating and developing others.
• Strong organisational skills and the ability to remain calm in a busy environment.
• A hands-on approach with excellent communication skills.
• Flexibility to work a rota that includes some evenings and weekends.

What we offer

• Competitive salary.
• Tronc payments on top of your salary.
• A great work-life balance with more sociable opening hours than many hospitality venues.
• Medicash healthcare plan.
• Pension scheme.
• 25 days annual leave plus bank holidays.
• Birthday leave.
• Reward and recognition schemes.
• Paid volunteering days.
• Ongoing training and development opportunities.
• The opportunity to help launch and grow an exciting new restaurant from the very beginning.