Head of Live in Client Experience

Home Instead is dedicated to providing exceptional, person-centred care that empowers older adults to live independently in the comfort of their own homes.

We are seeking an experienced Multi-Site Head of Live-in Client Experience to join our warm and supportive team.

This role will be primarily based at our Godalming office, with responsibility for overseeing our Live-in Client Services across Home Instead Guildford and Woking, Home Instead Godalming, and Home Instead Elmbridge and East Spelthorne.

Join Home Instead and help shape and deliver our exceptional live-in care services for older adults.

• Manage and support live-in clients and support the Head of Live in People Experience

• Complete consultations, assessments, care plans & risk assessments

• Maintain accurate digital records

• Carry out client reviews and follow-up actions

• Build relationships with clients, families & professionals

• Coordinate live-in introductions and handovers

• Promote services locally & online to grow client base

• Support recruitment and participate in on-call rota

• Participate in on-call duties as required.

         About You

• Experience in live-in care or similar role (preferred)

• Level 3 NVQ in Health and Social Care or equivalent would be beneficial to the role

• Strong communication & organisational skills

• Passionate about person-centred care

• Experience of working with MAR sheets and medication in a supervisory role

• UK driving licence preferred and means of transport if required to visit clients within the territory

  What We Offer

• Supportive, values-led team

• Training & development opportunities

• Opportunity to shape a growing service

• Competitive salary & benefits

If you have a genuine passion for caring and the drive to help us achieve our goals, we would be delighted to hear from you.

We welcome applications from all members of the community, as we strive to reflect the diversity of the neighbourhoods in which we operate. Home Instead is dedicated to safeguarding and promoting the welfare of adults, and we expect all team members to uphold this commitment.

Please note that this position is subject to an enhanced DBS disclosure.