Head of IT Change & Delivery

The Head of IT Change & Delivery is a pivotal leadership role within the UKI IT function, responsible for leading the end-to-end delivery lifecycle for technology change across the UK & Ireland business. Reporting directly to the UKI IT Director, this role owns the IT Change pillar – encompassing business partnering, project and programme delivery, and change governance – and acts as the primary interface between IT and senior business stakeholders.

This is a critical hire at a time of significant transformation. The role will provide the senior delivery capacity and leadership structure that the function needs to manage a growing and complex change portfolio, whilst ensuring that demand is appropriately governed, risks are visible, and business adoption is realised.

Leadership & Team Management

• Lead, line manage, and develop a small team of Business Partners and a Project Change Partner, creating clear accountability, structured ways of working, and a high-performance delivery culture within the IT Change pillar.
• Define and embed consistent delivery standards, governance frameworks, and operating rhythms across the team.
• Act as a visible and credible senior leader within the broader IT function, contributing to cross-functional alignment alongside the Apps Dev & Support and Data Governance & Insights pillar leads.

Programme & Project Delivery

• Act as senior delivery lead on key IT programmes, bringing the seniority and hands-on capacity to drive complex, cross-functional initiatives from initiation through to business adoption.
• Ensure robust project governance is in place across the change portfolio: clear scope, resourcing, milestones, risk management, and benefits tracking.
• Work closely with the UKI IT Director and peer function leads to ensure change activity is coordinated, dependencies are managed, and delivery outcomes are realised.

Business Partnering & Demand Management

• Serve as the senior bridge between IT and the business, building trusted relationships with senior stakeholders across all five business units (UK CDW, Harvey Water, Ireland CDW, Aquacure, and Monarch).
• Translate strategic business priorities into a governed, sequenced change portfolio, ensuring demand is managed effectively against available capacity and resource.
• Lead the Business Partner function, ensuring consistent engagement models, structured demand intake, and clear escalation paths across all BUs.

Change Governance & Portfolio Oversight

• Own the change governance framework for the IT function, ensuring change activity is appropriately controlled, prioritised, and aligned to business objectives.
• Maintain visibility of risks, issues, and interdependencies across the portfolio, escalating where necessary and ensuring the UKI IT Director and senior stakeholders are appropriately informed.
• Support the evolution of the shared service IT operating model, contributing to the ongoing development of governance structures, service definitions, and cross-charge transparency.

Requirements

• Significant experience leading IT change, delivery, or project management functions, ideally within a multi-site or multi-business-unit organisation.
• Proven track record of delivering complex, cross-functional technology programmes from initiation through to business adoption.
• Experienced people leader, with the ability to build structure, clarity, and a performance culture within a small team.
• Strong business partnering skills with the ability to engage credibly at senior leadership level, translating strategic intent into actionable delivery plans.
• Comfortable operating in environments with ambiguity, incomplete information, and competing priorities – able to bring structure without over-engineering.
• Experience of shared service or IT operating models, with an understanding of demand management, capacity planning, and change governance.

Please note this role is based onsite at our Wolverhampton office and you will be required to be onsite 4 days per week.

Benefits

• Competitive Pension
• Annual Bonus Incentive
• 25 Days Holiday
• Access to 'My Culligan Benefits' platform
• Culligan Product discounts
• Life Assurance
• Ongoing Training & Development
• Employee Assistance Programme
• Enhanced Paternity and Maternity leave