Governance & Experience Project Intern (TikTok Shop) - 2026 Start (BS/MS)

Description

About the Team
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. EMEA Moderation team is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Please note that you must be an full-time enrolled student during your entire internship period.

Roles & Responsibilities:
We’re looking for an enthusiastic and curious intern to join our Governance & Experience team. This internship is designed to give you broad exposure to how we govern the TikTok Shop platform and protect the user experience across a fast-growing and dynamic e-commerce business.

You’ll support ongoing projects, contribute to research, assist with data analysis, and work with cross-functional teams to help us design, test, or improve systems and processes. The exact scope of work will depend on the team you join, but your work will help inform real decisions and drive impact at scale.

- Support the design or rollout of governance processes, policies, or operational improvements
- Conduct research or benchmarking to inform team decisions
- Analyse platform data or feedback to identify trends, risks, or opportunities
- Help document workflows, write summaries, or prepare project materials
- Collaborate with colleagues across product, operations, risk, and policy teams.

Requirements

Minimum Qualifications
- Currently pursuing an Undergraduate/Master's degree, available to start internship immediately, for at least 3 months;
- Strong interest in digital platforms, user experience, or trust & safety;
- Analytical mindset — able to work with data and draw insights;
- Clear communicator — able to summarise findings and collaborate effectively;
- Curious, proactive, and eager to learn in a fast-paced environment.

Preferred Qualifications
- Familiar with E-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness is preferred;
- Relevant experience; experience in e-commerce, content moderation, natural language processing (NLP), or LLM prompt design is preferred.
- Proficiency in data analysis tools (e.g., Excel, SQL, Python) with the ability to drive decisions through data insights.

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy