Database Technician

Building a future we can all trust

Your daily life

• Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently, these

• Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently, these include:• Escalation point and technical troubleshooter for all Systems and Network hardware problems• Deep diving into Linux server issues• XEN service virtualization troubleshootingTechnical• Troubleshoot technical issues on various platforms ranging from Systems through Networking to Power/Mechanical• Remediation of physical layer outages, both Systems & Network• Remediation or recovery of physical power issues on racks• Participate in Data Center power & cooling eventsOperations• Meet 24x7 On-Call requirements and response during shift rotations.• Install & configure racks of hosts in line with internal SLAs• Triage & resolve trouble tickets for all devices in your region• Data Center point of contact for all High Severity issues• Physical replacement of server and network device parts• Ensure correct rotation of parts & spares• Help define metrics to increase our customer uptime• Enforcing Amazons Security Best Practices• Interact with third party vendors & contractors• Contribute ideas to improve operational efficiency• Engage with Remote Hands & Eyes in EU Regional Cloudfront POPsProject Management• Participate in and deliver on a number of high impact small to mid-scale projects• Participate in team meetings for metric analysis and project status updates• Help build the world’s largest Cloud infrastructure

Your profile

Basic Qualifications• Solid Understanding of Linux/Unix Administration• Server Hardware Troubleshooting experience• Server Booting: POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID• Some Experience with Network Protocols: TCP/IP, Ethernet, L2/L3 technologies• Network Hardware: Copper and Optical Fiber Cabling, Switches, Routers• Strong Communication Skills• Passionate about IT infrastructure and hardware!• This position also has a physical component requiring the ability to lift & rack equipment up to 40lbs; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.• This role involves covering 24x7 shift rotation• Applicant must hold a valid drivers license