Customer Supply Chain Coordinator

Overview

The main purpose of this role is to manage the order-to-invoice process for the assigned markets and coordinate with approved logistics partners to ensure customer requirements are met. The Customer Supply Chain (CSC) Coordinator will process customer orders, work closely with UK warehouse (internal and freight forwarders, where necessary) providers to ensure timely and efficient deliveries, and oversee accurate invoicing while resolving customer claims.

Responsibilities

Order & Logistics Management:

• Process customer orders and coordinate with approved logistics partners to meet customer requirements.
• Managing the order-to-invoice process, ensuring on-time delivery to BCBI customers in the UK region.
• Liaising with 3PLs, Sales teams, and customers to resolve order queries efficiently.
• Managing inbound shipments, including compliance documentation and ensuring smooth customs clearance where necessary.
• Handling intercompany stock movements, including stock adjustments and inventory reconciliation.
• Overseeing the point of sales transfer from suppliers to warehouses and onto customers.

 

Inventory & Stock Control:

 

• Monitor and effectively address stock issues with supply chain team members to prevent order disruptions.
• Managing waste and old stock, ensuring compliance with company disposal policies.
• Handling returns and orders management, ensuring timely and accurate processing.

 

Process Improvement & Compliance:

 

• Identifying and resolving outbound shipping issues while creating best practices to enhance efficiency.
• Actively seeking logistics process improvements to reduce costs and enhance service levels.
• Manage and update standard operating procedures (SOPs) to ensure alignment with business needs and compliance
• Monthly KPIs

Ad Hoc & Cross-Functional Support:

• Supporting Supply Chain and the broader team with additional tasks as needed.
• Providing insights to improve customer service performance and overall supply chain efficiency.

Qualifications

Bachelor’s degree in supply chain management, Business Administration, Logistics, or a related field (preferred but not always required).

Certifications in Supply Chain Management (e.g., APICS CPIM, CSCP, or CIPS) are a plus.

 

Experience

 

• Customer Service:
  • Previous experience in customer service, supply chain, logistics, or order management roles is highly
• Systems:
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
  • Experience in using NetSuite and Anaplan is beneficial but not essential.
• Industry Knowledge (optional):
  • Familiarity with the specific industry (e.g., FMCG, retail, manufacturing, or pharmaceuticals) is beneficial but not essential.
• General
  • Multilingual skills (helpful for roles covering multiple markets).