Customer Service Technician

With over 140 years of Swiss engineering heritage, Sécheron Hasler Group is a global leader in high-power electrical and electronic equipment. Our solutions power railways, renewable energy, DC and AC networks, and industrial systems worldwide trusted for their precision, reliability, and innovation.

HaslerRail AG is proud of its more than 130-years tradition in the field of railway technology. With its headquarters in Bern, Switzerland, we are the world leader in on-board electronics for railway vehicles with a steadily growing product portfolio. All over the world, the name Hasler is synonymous of Swiss quality in the railway market. For the expansion of our team, we are seeking to hire in Manchester a dynamic and motivated Customer Service Technician.

Main Tasks

• Provide technical support and service for HaslerRail’s on-board electronics (data recorders, HMIs, speed sensors, energy metering, gateways). Ensure high availability and safety for customer fleets through troubleshooting, repairs, calibrations, and training.
• Diagnose and resolve hardware/software issues.
• Perform repairs, overhauls, and calibrations (workshop & field).
• Deliver preventive maintenance under SLAs.
• Provide customer training and technical support.
• Collaborate with engineering and quality teams for improvements.
• Ensure compliance with safety and railway standards.

Requirements

• Technical education in electronics/electromechanics.
• 3+ years hands-on repair/testing experience.
• Knowledge of railway electronics and communication systems (WTB/MVB/Ethernet).
• English required; German/French a plus.
• Willingness to travel (20–30%).
• Customer-oriented, precise, proactive.
• Familiarity with the railway or broader transportation sector.
• Previous exposure to CRM systems and digital service platforms.
• Ability to interpret basic technical documentation or schematics.

Benefits

We foster flat hierarchies and direct communication, enabling quick decisions and strong collaboration across all levels. You’ll be trusted with real responsibility and encouraged to take initiative, with plenty of opportunities to grow both personally and professionally.