Customer Service Representative

At Greene, Tweed, you'll find the cutting-edge technology, world-class polymer expertise and endless advancement opportunities you'd expect from a multi-national industry leader. You'll find them all in an environment that embraces diversity in people and opinions, moves decision making to the point of impact, and celebrates your success.

If you enjoy continuous learning and are excited about working with and creating technological solutions, explore career opportunities with Greene, Tweed.

Job summary:

Under general customer service supervision, this position will be responsible for ensuring the delivery of excellent customer service through timely and accurate processing of quotes and subsequent orders through strong communication and coordination both externally with assigned accounts and internally with other GT functions. The primary focus of this role will be the protection and growth of harvest business at assigned Corporate Accounts. This role typically represents the first point of customer contact for inquiries related to customer orders and deliveries for assigned accounts.

Essential Duties/Responsibilities:  

• Ensure orders are entered accurately and in a timely manner, in accordance with establish GT processes
• Creates and issues harvest quotes to customers
• Performs detailed contract review to ensure GT compliance with customer requirements.
• Establish and maintain accurate SAP master data relating to order entry, such as customer master, pricing records, customer material information record, and customer hierarchy.
• Foster strong internal cross functional relationships through honest open communication to ensure on time order fulfillment.
• Process customer returns: RGA paperwork and manage open RGA.
• Resolve customers’ credit and invoice issues in conjunction with Finance department.
• Respond to customer contact, phone & email, with professionalism and in a timely manner in alignment with GT business objectives

Required Minimum Qualifications

Education/Certifications:  Bachelor’s degree or related experience

Skills and Experience: 

• Minimum 2 years sales/customer service B2B experience preferred
• Ability to work under tight deadlines, both independently and as a team member.
• Strong problem solving skills
• Strong communication skills – listening, verbal and written.
• Strong attention to detail and time management skills.
• Experience of using S4 Hana preferred
• Knowledge of customer relationship management (CRM) software preferred
• German language skills essential

Job Environment:

Physical Requirements:          

            Standing                                   Occasionally (16-45%)

            Sitting                                      Frequently (46-100%)

            Lifting                                      Up to 10lbs without assistance

            Carrying                                   Up to 10lbs without assistance

            Walking                                   Occasionally (16-45%)

            Hearing                                     Ability to detect noises with or without corrective device(s)

            Vision                                      Clarity of vision, with or without corrective lenses

Mental Requirements:            

            Problem Solving                       Occasionally (16-45%)

            Making Decisions                     Ability to make decisions that have a moderate impact

            Supervise                                  Rarely (0-15%)

            Interpret Data                           Occasionally (16-45%)

            Organize                                   Frequently (46-100%)

            Read/Write                               Frequently (46-100%)

            Communication                        Frequently (46-100%)

Work Environment

            High Temperatures                   Rarely (0-15%)

            Low Temperatures                    Rarely (0-15%)

            Noises                                      Moderate (business office with computers, printers and light office noises)

            Fumes Exposure                       Rarely (0-15%)

Note:  This Job Description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by the Supervisor.  All requirements are subject to change and updates.