Customer Service Advisor

Immediate Response Recruitment LTD

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Birmingham, gb on site Until 8/22/2026 First posted March 23, 2025 Last posted March 23, 2025
Job description
Inbound Customer Service Advisor

We are currently recruiting for Inbound customer service advisors to join a fantastic and growing company based in south Birmingham.

My client has huge plans for growth for 2019 and thereafter and now looking to expand their customer service operation.

They offer a good basic salary with an annual salary review, which is performance related, company pension and an amazing working environment. The call centre is fresh and modern and they provide free, tea and coffee, massive kitchen area, pool tables, PlayStation, ice hockey and more.

What experience do you need for the Inbound Customer Service Advisor.

  • Previous Call Centre experience minimum of 12 months
  • Excellent i.t skills, as multiple systems, you have to be able to guide customers through fixes
  • Strong customer service skills
  • Ability to communicate at different levels, and keep rapport with customer to ensure customer journey is the same experience every time
  • Complaint experience, have confidence and ability to resolve all customer queries by yourself or with the support of your manager
  • First time resolution is key for my client, go above and beyond to ensure customer leaves happy and satisfied you have resolved their query
Personal Attributes
  • Strong Communication skills
  • Team player, support your colleagues and the company
  • Amazing customer service skills - Above and Beyond attitude
  • Computer literacy
Interviews will be talking place over next few weeks, so you must be able to start in January.
About this role

Summary

Assist customers via call, resolve queries, ensure first-time resolution, provide excellent service

Job title

Customer Service Advisor

Experience level

12+ months

Industry

customer service

Location requirements

Birmingham, UK; remote work not specified

Salary

Not specified

Management role

No

Skills & keywords

Required skills

call center experienceIT skillscustomer servicecommunicationproblem solving

Preferred skills

rapport buildingconflict resolutioncomputer literacy

Specializations

call centercustomer supportcommunicationproblem solving
Locations

Structured locations inferred from the posting.

Birmingham, UK

On-site City
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