Customer Service Advisor

Here at Culligan UK Ltd we have developed a culture of putting our customers at the heart of everything we do and that has been vital in driving us to becoming the UK's leading specialists at providing drinking water solutions.

As a Customer Service Advisor, your primary responsibility will be to provide excellent service to all Culligan UK Customers via our responsive contact service. In this role first line role we will provide assistance to a wide range of customer queries, from invoice help and water orders, to repairs & services.

Through working closely with Customer Experience Managers and wider departments, you will play a pivotal role in developing strong customer relationships whilst driving continued business success.

Working Hours: Monday-Friday 8:45am-17:00pm

Key Responsibilities:

• Provide excellent customer service via inbound calls and Salesforce cases.
• Resolve customer queries efficiently at first contact wherever possible.
• Contribute to Net Promoter Score (NPS) and overall Customer Satisfaction by delivering a positive experience.
• Accurately log and manage cases in Salesforce, ensuring timely follow-up and resolution.
• Collaborate with internal teams to escalate and resolve complex issues.
• Ensuring relevant systems and date are accurately updated.  
• Maintain up-to-date knowledge of products, services, and processes.

Requirements

• Excellent communication and problem solving skills
• Ability to work well independently & as part of a team
• IT Literate - Good experience working with Microsoft Office Suite
• Ability to handle diverse & competing priorities

Benefits

• 23 Days Holiday + Bank Holidays
• Company Pension Scheme
• Company Sick pay (after qualifying period)
• Cycle to Work Scheme Available
• Employee Reward & Discount Platform
• 24/7 access to Employee Assistance Program through Health Assured
• Access to on-going learning and development via our online learning platforms
• Onsite parking available
• Life Assurance Scheme