Customer Quality Manager
Black Cat Recruitment Ltd
Apply to this jobCustomer Quality Manager
Buckingham, Buckinghamshire
£50,000 Per Annum
Permanent Positions
Black Cat Recruitment are currently working in partnership with the CK Quality Group in Coventry on a large recruitment campaign for Europe’s leading automotive lighting manufacturer for the prestige & super-car market.
Due to significant new investment in personnel, processes and plant throughout 2020, there are opportunities for two experienced, driven and committed Customer Quality Managers.
Responsibilities include:
- Role starts after the Quality New Product Introduction Engineers (NPI) have completed the phase development of a project up to and into serial production
- Take ownership of APQP documents after issues
- Give guidance and judgement on product quality during serial production
- Ensuring that the interests of the customer are represented at the company and that the interests of the company are protected at the customer
Primary Duties consist of:
- Cover the quality assurance role from start of serial production to end of production or supply
- Supplier Quality Assurance & Customer Liaison
- Interface with customer visits and requests on quality related issues
- Visit to customers for liaison purposes
- Monitor Customer reported performance
- End Of Line (EOL) scrap analysis, feedback to manufacturing and process engineering of any issues and corrective actions.
- Quality Training
- Identify training needs within all quality aspect of the business and develop plans for these.
- Production documentation maintenance
o Issue and update Operator instructions, Quality & Inspection Standards, Job Packs
- Deviations / Concessions (Modification permits)
- Confirm and approve / reject internal deviations.
- When required obtain customer approval.
- Rejects (Scrapped from customers)
- Ensure all internal staff aware of all non-conforming material at customers.
- Arrange collection or return.
- Investigate cause.
- Rework at customers
- Arrange, control, monitor and supervisor inspection and or rework, monitor and approve, control costs.
- Visit and monitor is required.
- Complaints
- Issue internal & external reports as required (8D, PDCA, CCAR).
- Close off all 8D’s within the specified time frame as set out by the customer
- Issue internal Quality Alerts and Care Points as required.
- Recalls & field service actions/ Warranty Claims
- Communicate with customers on all warranty related issues
- Complete investigation and issue reports/ 8D both internal and external on all issues
- Communicate with customers on all recall and field service issues, (Follow senior management guidelines).
- Metrics – report & monitor
- Daily/Weekly/Monthly End Of Line (EOL) yields
- Daily/Weekly/Monthly Firewall yields
- Monthly Customer Concerns – non-warranty returns
- Monthly Warranty returns and costs
- Monthly Quality Alerts
- Monthly 8D’s
- Continuous Improvement (Process)
- Run and support Continuous Improvement activities
- Auditing
- Support and perform internal Product, System, and Process audits where planned, report results, and close out issues.
- Support of 3rd party certification audits.
- Quality support of programme
- Review controls on the various projects and implement poke-yoke where possible.
- Support SREA’s and other customer approval / change requests
- Obtain concessions from customers for projects as and when required.
- Ideally a minimum of 5 years experience in a similar role, within an OEM or Tier 1 Automotive supplier
- A relevant Technical Degree is required
- Previous Managerial / Team Leading experience is required
- Strong demonstrable problem solving skills (8D, PPS and advanced problem solving)
- Inspection / Quality Engineering background able to use measurement equipment, understand technical drawings (GD & T)
- Automotive sector process knowledge
- Significant competence with APQP and PPAP implementation
- Continuous Improvement mentality (6 sigma green belt) / lean manufacturing experience
- IATF 16949 auditing experience essential (VDA optional)
- Led transformation quality improvement activities
- Customer relationship management with Premium OEM customers
- "Built in" quality experience
- Microsoft Office predominantly Excel, PowerPoint & Minitab experience
Summary
Manage customer quality, supplier liaison, investigations, audits, and continuous improvement in automotive manufacturing.
Job title
Customer Quality Manager
Experience level
5+ years
Industry
automotive
Location requirements
Buckingham, Buckinghamshire; remote work not allowed
Salary
£50,000 Per Annum
Management role
Yes
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Buckingham MK18, UK