Customer Onboarding Specialist

     

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

The Opportunity

Abbott Toxicology is the biggest provider for Drug & Alcohol testing in the country and also provides Occupational Health services through 23 medical centres across the country. We are looking for a Customer Onboarding Specialist to join the Toxicology Business Unit in Abingdon (Oxfordshire) that will support the existing and new accounts to ensure the best service experience.

What You’ll Do

As a Customer Onboarding Specialist you will be responsible for:

• Setting up customer accounts, making account amendments

• Logging and resolving customer invoicing complaints

• Following good documentation practice, ensuring customer information is stored appropriately for future reference  

• Ensure customer invoicing complaints are logged within the system and resolved within the deadlines

  • Investigating complaints fully to identify the root cause and appropriate resolution

  • Liaising with multiple departments to identify appropriate solution

• Replying to customer queries mainly via email

• Answering incoming customer calls

Required Qualifications

• GCSEs in English and Math’s to grade (or equivalent)

• Experience with working in an office-based, customer services or administration environment

• Good working knowledge of Salesforce, Microsoft Office applications – especially Excel

• Experience using Sage and other complex systems

• Excellent verbal and written communication skills

• Detail-oriented  

• Strong problem-solving skills

• Able to us own initiative

• Ability to build strong working relationships with key stakeholders

• Process driven while being customer focused

• Capacity to work diligently when repeating tasks

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

TOX ARDx Toxicology

        

LOCATION:

United Kingdom > Abingdon : 21 Blacklands Way

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable