Customer Manager TPM

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Customer

Management Level

Manager

Job Description & Summary

At PwC, our purpose is to build trust in society and solve important problems. It is this focus which informs the services we provide and the decisions we make. In this fast paced, ever changing digital age, our clients are having to deal with the impact of more demanding consumers, new competitive threats, changing regulation, new technology innovations and the changing needs of their diverse workforce. 

We are a leading global professional services firm and acclaimed as one of the world’s leading employers. We offer diverse and rewarding experiences for our people: through the variety of clients we engage with and projects we deliver; the calibre of our teams; and the exceptional training and career development opportunities we provide.

Customer Led Transformation

Organisations can no longer afford to chase growth at all costs: Responsible Growth means truly understanding what matters to customers, staff, partners, citizens or patients, and delivering outcomes for all your stakeholders - not just shareholders. Through business strategy, insight, experience, and a secure adoption of technology, we can help you unlock enduring responsible growth.

We know that future success comes from embracing the most advanced technology – and our role is to help our clients build their organisations around it.

By joining PwC’s CLT Consulting team, your clients will be looking to you to help them define their journey – generating insights to illuminate innovative ideas, creating amazing experiences for customers, achieving huge cost savings or embracing new collaborative mindsets.

And you’ll be doing it as part of one of the most awarded, innovative and ambitious teams in the industry. We’re recognised as leaders and have alliance relationships with major technology providers – including AWS, Salesforce, Oracle, Microsoft and SAP – as well as for our expertise in cloud, cyber security, data and analytics, and RPA.

The role 

As a Manager, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. The role is multi-faceted and the proportion of your time spent on each aspect could vary from time to time. Responsibilities will vary from project to project but will include:

• Identifying and capturing business requirements
• Business process blueprinting for commercial processes incl. Pricing, Trade Promotion Management, Sales Planning, Revenue Growth Management 
• Definition of target operating model for commercial functions
• Coaching junior team members
• Identifying and quantifying value creation levers for our clients, across sales, marketing and other commercial functions 
• Developing business case and case for change as needed
• Translating business requirements into solution design with support from technical teams

The Essentials:

• Significant experience in consumer goods industry in commercial oriented roles (e.g. RGM / NRM, Sales, Commercial Finance, Trade Marketing) OR equivalent experience in consulting roles 
• Strong communication and stakeholder management skills
• Ability to speak both business and data “language” as needed
• Delivery experience of 1 - 2 transformational projects in commercial space

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

No

Job Posting End Date

August 9, 2022