Collections Officer

About the opportunity:

We are working as the internal recruitment partner for our client, Manx Collections, a reputable financial services provider known for delivering responsible lending and excellent customer support.

 Due to continued growth, we are seeking an experienced Collections Officer to join their friendly and close-knit team. You’ll play a key role in supporting customers who have fallen into arrears, working with empathy and professionalism to achieve the best possible outcomes for both the customer and the business.

This is a fantastic opportunity for someone with solid collections experience who enjoys working in a collaborative, supportive office environment.

Responsibilities:

• Contact customers via telephone, email, letter, and text to collect overdue payments in line with company policies and FCA regulations.
• Manage a portfolio of customer accounts, reducing delinquency and aiming to return accounts to up-to-date status.
• Gather and verify customer information, updating CRM systems accurately.
• Liaise with legal advisors, recovery agents, and bailiffs to support asset recovery when required.
• Issue reminders, notices, and assist with summons documentation.
• Maintain up-to-date and accurate records across all systems and reports.
• Adhere to the Treating Customers Fairly (TCF) and Consumer Duty principles, ensuring every customer receives a fair outcome.
• Provide exceptional customer service with compassion and professionalism, especially for vulnerable customers.
• Support the wider team with general administration and reporting duties.

The successful candidate will be able to demonstrate the following:

• Previous experience in a collections or arrears management role (essential).
• Experience gained within financial services, lending, or asset-based finance (preferred).
• A calm, empathetic, and customer-focused approach to debt resolution.
• Strong negotiation and communication skills, both verbal and written.
• Excellent organisational and time-management abilities.
• Strong IT literacy, including CRM and Microsoft Office.
• A proactive and team-oriented attitude – ready to support colleagues and get stuck in.
• A minimum of 5 GCSEs (or equivalent) at Grade C or above, including Maths and English

In return we are offering:

• A salary up to £30,000 per annum
• Office-based role in Basingstoke, Monday to Friday, 9:00am – 5:00pm (35 hours per week).
• Friendly, collaborative team culture with a supportive management approach.
• 25 days’ annual leave plus bank holidays.
• Opportunities for growth within a well-established and expanding financial services organisation.
• Discretionary bonus scheme.
• Death in service – 4x annual salary.
• Pension contributions 4% employer, 5% employee.
• Employee Assistance Programme
• Various wellbeing and Social events throughout the year.

Interested? Then APPLY now for immediate consideration.