Cloud Service Delivery Manager

Your Job Title: Cloud Service Delivery Manager

Job Location: UK - Remote

Our Department: Cloud Operations

Role Overview:

As a Service Delivery Manager, you will play a crucial role in ensuring that our services deliver exceptional value to our internal customers. You will work closely with operational teams to drive service excellence and customer satisfaction.

Key Responsibilities

• Service Management:

  • Collaborate with internal customers and operational teams to ensure services deliver value;

  • Conduct service reviews to report on service level performance and gauge customer satisfaction.

• Process Improvement:

  • Lead the Continual Service Improvement process to enhance service delivery;

  • Own and mature core ITIL processes, including Incident, Major Incident, Problem, Change, and Request Fulfilment.

• Incident and Problem Management:

  • Manage and coordinate major incidents impacting Trimble customers on a rotational basis;

  • Drive the Problem Management process to identify and resolve underlying issues.

• Customer Engagement:

  • Obtain and respond to customer satisfaction feedback to improve service quality;

  • Serve as a point of escalation for quality of service for Applications Support.

• Service Onboarding and Relationship Management:

  • Facilitate the onboarding of new customers to shared services and platforms;

  • Build strong and sustainable relationships across all levels of the organization, including engineering, operational, and support teams.

Must-Have Skills & Experience:

• Proven experience in IT or technology, including customer-facing service delivery or technical account management roles;

• Excellent written and oral English communication skills for presentations and service reporting;

• Ability to lead virtual teams and manage small projects;

• Experience in coordinating major incidents and managing KPIs/SLAs;

• Strong ITIL experience in core processes such as incident, problem, change, and request fulfillment;

• Experience managing multiple customers or projects with competing priorities;

• Excellent organizational, troubleshooting, and problem-solving skills;

• Understanding of public cloud infrastructure and security concepts;

• Track record of improving customer satisfaction;

• Bachelor’s degree or equivalent experience in Computer Science, Engineering, or a related field;

• ITIL certification (V3/V4 Foundation minimum).

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Posting Date

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

Join a Values-Driven Team: Belong, Grow, Innovate. 

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter. 

Trimble’s Privacy Policy

If you need assistance or would like to request an accommodation in connection with the application process, please contact AskPX@px.trimble.com.