Client Engagement Executive

Client Engagement Executive – Strategic & Key Team (12-month Secondment)

Location: Virtual, with occasional travel to company offices (Northampton, Manchester, and London) and client sites

Hours: Full time / Permanent / Monday to Friday

Closing Date 19th August or until the right candidate is hired - all applicants need to attach a full and relevant CV to be considered

Purpose of the Role

Manage a portfolio of key strategic clients, driving engagement, awareness, and demand for Bright Horizons services to support growth and retention. Working closely with the Client Engagement and Client Relations teams, you'll help deliver initiatives that enhance both the client and employee experience.

What We Can Offer You:

• Flexible working and holiday entitlement

• Discounted childcare

• Employee recognition and awards programmes

• Discounts on shopping, holidays, and entertainment

• Wellbeing support and resources

Why Bright Horizons?

Be part of a purpose-driven organisation supporting over 10,000 children across the UK, with 98% of nurseries rated Good or Outstanding by Ofsted. We are committed to making a positive difference for children and families while promoting flexibility, wellbeing, and a healthy work-life balance for our people.

Key Accountabilities

• Manage and engage a portfolio of key client accounts.

• Deliver engagement campaigns, webinars, and events to promote Bright Horizons services.

• Build strong client relationships and support employee benefit communications.

• Use data and insights to increase registrations, usage, and client growth.

• Support the onboarding of new clients and enhance the overall client experience.

• Work closely with internal teams to drive engagement and retention.

Essential / Desired Experience

• Experience in a marketing, engagement, or client-facing role (Essential)

•  Strong communication, organisation, and presentation skills (Essential)

• Customer-focused with excellent stakeholder management skills (Essential)

• Proactive, collaborative, and able to manage multiple priorities (Essential)

• Corporate environment experience (Desirable)

• Salesforce experience (Desirable)

Qualifications

• Degree-level qualification (preferably in marketing or a related field), or equivalent experience

• Proficient in Microsoft Office; experience with Adobe Acrobat Pro is advantageous

Personable Attributes

• Excellent communication and relationship-building skills

• Proactive, adaptable, and solutions-focused

• Organised with strong attention to detail

• Comfortable working in a fast-paced environment

• Data-aware and able to use insights to drive decisions

Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed.  We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants.

Proud to be a Great Place to Work for 20 years. Apply today!

We look forward to receiving your application.

Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed.

We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants.

Proud to be a Great Place to Work for 20 years. Apply today!

We look forward to receiving your application!