Care Coordinator

Home Instead Horsham are looking for a Care Coordinator to join our amazing team. We offer companionship, home help and supporting personal care of our clients across Horsham, Haywards Heath and Burgess Hill.

Home Instead Horsham Benefits:

• Excellent pay rates 
• Refer a Friend Bonus for both you and your friend.
• Opportunities for career progression.
• Access to Blue Light Card 
• We pay for your enhanced DBS check
• Mileage - paid separately
• Training - fully paid award winning training, including Care Certification and City & Guilds accredited Dementia training
• Employee assistance programme - available 24/7 details/ other health plans
• Exclusive discounts scheme – at supermarkets, utility providers and more

General duties

• Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
• Be responsive to changes in the schedule and liaise with relevant team members.
• Responsible for all aspects of office administration activities whilst being reactive to the needs of the business.
• Warmly greet visitors to the office; answer phone calls in a polite, professional manner, passing on clear messages where appropriate.
• Manage correspondence by responding to emails and handling incoming and outgoing post.
• Maintain accurate client and Care Professional records on Home Instead software and People Planner.
• Conduct client and Care Professional introductions.
• Provide support to the Client Experience team
• Support Ad hoc visits when required
• Participate in on-call duties as required.
• Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
• Carry out any other duties deemed necessary for the successful operation of the business. 

You must be based in and have the right to work in the UK to apply. Please note we are unable to offer any visa sponsorship.

• Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
• Experience in the care sector delivering a wide range of personal care services.
• Good communication skills with the ability to build rapport quickly.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
• Must have full driving license and means of transport 
• Be organised and flexible to meet the needs of the business.
• Level 3 NVQ in Health and Social Care or equivalent

If you are passionate about making a positive difference in the lives of others and are committed to delivering outstanding care, we would love to hear from you. 

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.