Business Operations Specialist - TikTok Shop (Third Party Associate)

Description

About the team
The ecommerce industry has seen tremendous growth in recent years and has become a highly competitive space among leading Internet companies. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a new and better ecommerce experience to our users.

The Germany Business Management Team supports the planning, execution, and operational management of key seller- and creator-related business programs. The team works closely with Business, Product, Data, Finance, and Operations teams to ensure that business requirements are translated into accurate system configurations and successfully launched.
You will have the opportunity to participate in impactful projects, gain hands-on experience in ecommerce business operations, and develop practical skills in data management, system configuration, project coordination, and cross-functional collaboration.

Responsibilities
- Support the configuration and execution of key business projects, including Seller Mission, Seller Assignment, Seller Commitment, Creator Mission, Creator Commission, and other seller- and creator-related programs.
- Collect, consolidate, and validate business requirements and configuration data from relevant stakeholders.
- Prepare configuration templates and ensure all required information is complete, accurate, and submitted on time.
- Coordinate with Business, Product, Data, Finance, and Operations teams to support project launches and resolve configuration issues.
- Track project progress, risks, dependencies, and next steps through clear trackers and documentation.
- Conduct pre-launch and post-launch checks to ensure configurations are implemented correctly and identify any required corrections.
- Support data analysis and reporting to evaluate project performance and identify operational issues or improvement opportunities.
- Manage multiple operational projects simultaneously and ensure agreed timelines and quality standards are met.
- Support the standardisation and optimisation of configuration processes, templates, SOPs, and quality-control mechanisms.

Requirements

Minimum Qualifications:
- 3+ years of experience in ecommerce, business operations, project management, data operations, or a related field.
- Strong attention to detail and ability to manage large volumes of data accurately.
- Demonstrated ability to work cross-functionally with multiple teams and stakeholders.
- Strong project management skills, with experience managing multiple projects and deadlines simultaneously.
- Data-driven and analytical, with proficiency in Excel or other data-processing and analysis tools.
- Strong problem-solving skills and the ability to identify and follow up on operational issues.
- Excellent English communication skills, both verbal and written.

Preferred Qualifications:
- Experience working for an ecommerce platform, technology company, or digital marketplace.
- Experience in system configuration, business operations, incentive programs, or seller and creator operations.
- Familiarity with SQL, data visualisation tools, or workflow-management tools.
- Experience creating and maintaining operational trackers, SOPs, and project documentation.
- Comfortable working in a highly dynamic, rapidly changing, and entrepreneurial environment.

Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is a 6-12 month temporary assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at TikTok, you will not be a TikTok employee. All contractual terms, including payroll and benefits, will be handled by a third-party agency. By applying, you agree that the information provided in your application may be processed and retained by TikTok for recruitment purposes and shared with a third-party agency in accordance with TikTok's Applicant Privacy Notice https://lifeattiktok.com/legal/privacy