Assistant - Buying, Merchandising & E-Commerce

Purpose of the Role

The Assistant will provide essential operational and administrative support to the Buying, Merchandising, and E-Commerce teams. The role helps maintain accuracy, consistency, and quality across product data and brand content, ensuring smooth daily operations across all platforms.

Key Responsibilities

App & Digital Content Management

• Review the app daily to spot and resolve non-complex issues, escalating when needed.
  
  
• Provide weekly app improvement suggestions, including content edits and homepage updates.
  
  
• Conduct spot checks on imagery and flag items requiring design edits.
  
  
• Perform back-end homepage checks, ensuring brand descriptions and supporting content are accurate and up to date.
  
  

Image & Product Data Support

• Source required images for brands, products, and campaigns.
  
  
• Gather and verify PDP (Product Detail Page) content for completeness and accuracy.
  
  
• Upload images across Marketplace (MP) and internal Buy platforms.
  
  

Brand & Product Administration

• Complete brand discrepancy reports to highlight inconsistencies across deliveries.
  
  
• Perform simple brand data pulls and general admin tasks to support Buying and Merch.
  
  
• Prepare and update Product Files for the design team.
  
  
• Support VM (Visual Merchandising) tasks, including organising assets and preparing content.
  
  
• Conduct OC (Order Confirmation) checks to ensure product and order data integrity.
  
  
• Collate, review, and verify product data for uploads to ensure accuracy and consistency across systems.
  
  
• Assist with buysheets, including gathering product details and adding images to ensure complete and accurate documentation.

Requirements

Skills & Experience

• Strong attention to detail and excellent organisational skills.
  
  
• Ability to manage multiple tasks and prioritise effectively.
  
  
• Proactive approach to identifying and resolving issues.
  
  
• Ability to work comfortably within Shopify and shared file systems.
  
  
• Strong communication skills, with proven ability to collaborate effectively across cross-functional teams.
  
  
• Background in retail, e-commerce, or merchandising is preferred.

Personal Qualities

• Proactive, solution-focused mindset.
  
  
• Positive attitude and willingness to support a fast-paced, creative team.
  
  
• High level of accuracy and pride in maintaining strong content and data standards.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A collaborative and inclusive work environment.
• Exposure to international brands.