Applications Support Specialist

We're looking for a curious and proactive Applications Support Specialist to join the Culligan Shared Services UKI IT team. This is an excellent opportunity for someone at junior to mid-level who enjoys working with a variety of business applications, solving problems, and helping colleagues get the most from the technology they use every day.

In this role, you'll support a diverse portfolio of business applications and SaaS solutions used across customer service, marketing, field operations, and other business functions. You'll also have the opportunity to work alongside experienced team members, providing support for key enterprise platforms such as Salesforce, IFS ERP, and Five9, while developing your knowledge and skills in these systems.

We're not looking for an expert in any one platform. Instead, we're looking for someone with a broad technical interest, a methodical approach to troubleshooting, and a genuine curiosity about how business applications work together. If you're a quick learner who enjoys working across different technologies, thrives on solving problems, and is passionate about delivering great support, we'd love to hear from you.

Key Areas

Application Support & Administration

• Provide first and second line support across a range of business applications and SaaS tools
• Manage user access, licensing, and basic configuration for point solution platforms
• Triage and resolve application issues, escalating to vendors or senior team members where needed
• Monitor application health and flag recurring issues or risks
• Support onboarding and offboarding of users across the application estate

Point Solution Management

• Take day-to-day ownership of smaller SaaS and point solution tools used across the business
• Liaise with software vendors on support requests, renewals, and basic configuration queries
• Keep a clear record of what tools are in use, who owns them, and how they're configured
• Help evaluate new tools when the business needs them — gathering requirements, running demos, and feeding back findings

Supporting Larger Platforms

• Assist with user administration and routine tasks on Salesforce, IFS ERP, Five9, Dotdigital, and Qualtrics
• Support testing and validation during system updates or changes
• Help with data queries and basic reporting using SQL or platform-native tools
• Keep documentation current — user guides, process notes, system configs

Stakeholder Support

• Be a reliable first point of contact for application queries from business users
• Communicate clearly on issue status, workarounds, and resolutions
• Support training and adoption when new tools or features are introduced
• Build good working relationships across teams so users feel supported

Continuous Improvement

• Spot recurring issues and suggest fixes rather than just resolving tickets
• Contribute to documentation and knowledge base articles to reduce repeat queries
• Bring a tidy, organised approach to managing the application landscape

Requirements

• Some experience in an IT support, application support, or SaaS administration role — or a strong desire to build on early experience
• Comfortable learning new software tools quickly and working across multiple platforms at once
• Good understanding of how SaaS applications work — user management, configuration, integrations
• Basic SQL or data query skills — enough to look up records, check data, and support troubleshooting
• Strong attention to detail and a methodical approach to problem-solving
• Clear and confident communicator — able to explain technical issues in plain language
• Organised and reliable, with good time management across competing priorities
• Collaborative and positive — comfortable working as part of a small team

Benefits

• 25 days holiday + bank holidays (Pro Rata)
• Culligan Product discounts
• Cycle Scheme
• Online discount/perk platform
• Enhanced Maternity & Paternity Leave
• Life Assurance
• Ongoing Training & Development
• Employee Assistance Programme
• Free onsite parking