Warranty Technician

What You'll Do

• Review equipment warranty coverage and determine claim eligibility
• Audit service work orders and repair documentation for warranty compliance
• Prepare, submit, and track warranty and goodwill claims with manufacturers and suppliers
• Investigate warranty registration discrepancies and coordinate resolution
• Act as a liaison between service teams, suppliers, and manufacturers regarding warranty-related matters
• Provide guidance and support to branch personnel on warranty processes and claim requirements
• Assist with the implementation of new warranty procedures and best practices
• Ensure qualifying repair costs are charged to the appropriate warranty or policy accounts
• Return non-qualifying charges for correction when required

What We're Looking For

• Experience in warranty administration, service operations, equipment maintenance, or a related field
• Understanding of technical failure analysis and repair documentation
• Strong attention to detail and ability to audit records accurately
• Excellent organizational and time management skills
• Strong verbal and written communication skills
• Proven ability to manage high workloads and competing priorities
• Solid problem-solving and analytical abilities
• Proficiency with Microsoft Office applications

Preferred Qualifications

• Experience working with heavy equipment, construction equipment, mining equipment, or related industries
• Knowledge of warranty claim processes and manufacturer warranty programs
• Familiarity with service department operations and work order management systems
• Mechanical aptitude and equipment product knowledge

Why Join Us?

• Monday to Friday schedule with consistent daytime hours
• Collaborative team environment
• Opportunity to work closely with service, parts, and manufacturer partners
• Career development and growth opportunities

If you are organized, analytical, and enjoy ensuring accuracy while supporting operational excellence, we'd love to hear from you. Apply today!