Technical Support Engineer- Canada

Our global operations continue to expand, and we’re looking to grow our support team with hard-working, tech-savvy support agents to be part of this journey.

As a key player in the fleet mobility industry, we need service-oriented, self-motivated individuals with excellent organizational skills and a willingness to learn new technologies.

This is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth.

The position is shift-based and requires work during weekends.

What You'll Do

• Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
• Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
• Master Autofleet's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
• Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
• Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.
• Provide expert guidance on product configuration to optimize performance for each customer's unique environment

Requirements

• At least 3  years in technical support engineer or similar technical role
• Strong customer-facing skills 
• Experience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues.
• Familiar with GCP, Jira, Intercom, and Notion- an advantage
• Solid technical aptitude and a passion for learning new technologies, products, and methodologies
• Experience with log analysis and error debugging.
• Ability to multi-task and prioritize effectively while handling urgent issues.
• Experience with web technologies and scripting languages - nice to have
• Fantastic spoken and written English
• Location (N.A)- must be located in North America