SMB Account Executive (North America)

About ShiftCare

ShiftCare is the largest home care software provider in Australia, trusted by over 7000 care providers to manage scheduling, care delivery, billing and compliance.

Having established ourselves as the market leader in Australia, we're now investing heavily in North America with an ambitious goal: to become the leading care management platform across the United States and Canada.

This is an opportunity to join our established North American team and play a key role in that growth.

The Role

We're looking for an ambitious Account Executive to drive new business across our North American market.

Based remotely in Vancouver, you'll primarily target organisations in California, while also supporting opportunities across Ohio, Pennsylvania, Indiana and Colorado in the US, and British Columbia, Alberta and Ontario in Canada.

Working closely with our SDR and Marketing teams, you'll manage the full sales cycle, from discovery and product demonstrations through to negotiation and closing,while also generating your own pipeline through outbound prospecting.

What You'll Do

• Manage the full sales cycle from qualified lead to closed customer.
• Deliver compelling product demonstrations tailored to customer needs.
• Generate new opportunities through outbound prospecting alongside SDR-generated pipeline.
• Build and maintain an accurate sales pipeline in HubSpot.
• Become a trusted advisor to prospective customers.
• Consistently exceed revenue and sales targets.

Who You'll Sell To

You'll focus on organisations with 5–50 staff, including:

• Non-medical Home Care providers
• HCBS Waiver providers
• IDD and Disability Service providers
• Supported Living providers
• Adult Day and Respite providers

Our customers are looking for simple, modern software that helps manage scheduling, EVV, authorisations and billing,without the complexity of a clinical EMR.

Why ShiftCare?

• Competitive salary + uncapped commission.
• Realistic Targets
• Fully remote role based in British Columbia.
• Join one of Australia's fastest-growing SaaS companies as we scale across North America.
• Sell a market-leading product with strong customer advocacy.
• Work with an experienced, collaborative and high-performing team.

Requirements

What We're Looking For

• 3+ years in a full-cycle SMB B2B SaaS Account Executive role.
• Proven success exceeding new business sales targets.
• Strong discovery, presentation and closing skills.
• Experience managing complex sales opportunities.
• Excellent communication and relationship-building skills.
• Experience using HubSpot or a similar CRM.
• Self-motivated and comfortable working remotely.

Experience in Heathtech, HRtech, Edtech, CRMtech highly regarded