Service Desk
USN Solutions
Apply to this jobService Desk Technicians are responsible for answering technical assistance requests coming through phone calls, emails and a web interface.
Duties
- L2 troubleshooting over phone and remote connectivity
- diagnose and solve technical hardware and software issues
- Application support and troubleshooting for Google Corporate Mail, Lotus Notes, IPads, tablets, and other Mobile devices
- Walk the client through the assessment and resolution process and hands on help if required for Desk Side Support Teams
- Log all interactions,
- Redirect problems to correct resource
- Excellent knowledge of Windows, Mac and portable systems
- ITIL working and functional knowledge
- Identify and escalate urgent issues.
Summary
Provide technical support via phone, email, and web for hardware, software, and mobile devices.
Job title
Service Desk
Experience level
entry level
Industry
technology
Location requirements
Montreal, QC, remote work allowed
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Montreal, QC, Canada