Sales Development Representative (North America)

About ShiftCare

ShiftCare is the largest home care software provider in Australia, trusted by over 7000 care providers to manage scheduling, care delivery, billing and compliance.

Having established ourselves as the market leader in Australia, we're now investing heavily in North America with an ambitious goal: to become the leading care management platform across the United States and Canada.

This is an opportunity to join our established North American team and play a key role in that growth.

The Role

We're looking for an ambitious, outbound-focused Sales Development Representative to generate new business across our North American market.

Based remotely in Vancouver, you'll primarily target organisations in California, while also supporting opportunities across Ohio, Pennsylvania, Indiana and Colorado in the US and BC, Alberta and Ontario in CA. You'll work closely with Marketing and Account Executives to build pipeline and qualify opportunities.

This role is approximately 80% outbound prospecting and 20% inbound lead qualification.

What You'll Do

• Prospect new customers through phone, email and LinkedIn.
• Generate qualified meetings for the SMB Account Executive team.
• Qualify inbound leads against our Ideal Customer Profile.
• Build and manage a healthy sales pipeline in HubSpot.
• Become an expert in ShiftCare's platform and North American healthcare market.
• Consistently exceed activity, pipeline and meeting targets.

Who You'll Sell To

You'll focus on organisations with 5-50 staff, including:

• Non-medical Home Care providers
• HCBS Waiver providers
• IDD and Disability Service providers
• Supported Living providers
• Adult Day and Respite providers

Our customers are looking for simple, modern software that helps manage scheduling, EVV, authorisations and billing, without the complexity of a clinical EMR.

What We're Looking For

• 2+ years in an SDR or BDR role.
• Proven success in outbound SaaS sales.
• Strong cold calling and prospecting skills.
• Excellent written and verbal communication.
• Experience using Salesforce or a similar CRM.
• Self-motivated and comfortable working remotely.
• A coachable mindset and desire to grow your sales career.

Experience in Heathtech, HRtech, Edtech, CRMtech highly regarded.

Why ShiftCare?

• Competitive salary + uncapped commission.
• Realistic targets.
• Fully remote role based in British Columbia.
• Clear career progression into Account Executive.
• Join one of Australia's fastest-growing SaaS companies as we scale across North America.
• Work with an experienced, collaborative and high-performing team.