Reservations & Meetings Assistant

We can offer you this opportunity in the role of Reservations & Meetings Assistant at the Crowne Plaza London Ealing.

You will be responsible for growing the business through proactive selling and effective

Conversion of inquiries whilst maximizing profits at all times and for responding to all incoming reservations and inquiries placed and ensure that all opportunities are maximized in line with Hotel policy and controls as established by the Reservations & Meetings Manager/Revenue Manager in order to maximize room sales.

Reservations & Meetings Assistant Role will include:

·To be fully aware of room sales, market segments, average room rates, occupancy and yield management strategies.

·To be aware of competitor pricing and business levels.

·To demonstrate high levels of product knowledge.

·To implement, maintain and continue to improve departmental operating standards.

·To work closely with Meetings & Events, Reception and Accounts teams in order to ensure accurate accounts are raised for revenue generated

·To positively approach sales opportunities in order to maximize sales revenue exceed budgeted targets for the department.

·To be actively involved with and suggest promotional opportunities to enhance sales.This should include planning, implementation and review of promotions together with involvement in the hotels’ sales and marketing plan

·To ensure reservations for rooms are accurate. Maximize conversion of inquiries, develop existing and secure new business

·To liaise closely with the Hotel’s various affiliated bodies and 3rd party Web sites and ensure business opportunities are maximized.

·To ensure the timely and accurate distribution of all administrative and statistical reports and information as required by the Company.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of commercial business, especially as it relates to hotel management
• Experience with the Opera PMS system

Some of our key benefits include:

·Reduced hotel room rates in IHG hotels worldwide for staff as well as friends and family members

·Free meals and refreshments on duty

·Social events and celebrations Calendar

·Incremental holiday entitlement linked with length of service

·Workplace pension scheme

·Various employee recognition schemes such as employee of the month with other monetary incentives.

·Excellent training and development opportunities.

We look forward to having the opportunity to discuss the role further with you.

In line with immigration legislation, we will only accept applications from candidates who are currently eligible to live and work in the UK. We are unable to apply for or transfer working visas for candidates.