Product Architect, US

We are a leading-edge financial technology firm dedicated to empowering our clients with clarity, control, and efficiency over their financial futures. We specialize in providing innovative, secure, and scalable solutions that simplify complex financial processes, ranging from wealth management and investment analysis to risk assessment and regulatory compliance. Built on a foundation of trust and technological excellence, our mission is to redefine the financial landscape by delivering tools that are not only powerful but also intuitive, helping individuals and institutions thrive in a dynamic global market.

About The Role

We are looking for a highly skilled and experienced Product Architect to join our Customer Support team in the United States. As a Product Architect, you will play a crucial role in shaping our product strategies and ensuring seamless integration into the customer support ecosystem. This full-time role requires a professional with exceptional technical expertise, a user-focused mindset, and the ability to collaborate effectively across teams to deliver outstanding customer experiences. If you are passionate about innovation and creating scalable solutions, we want to hear from you!

What You'll Do

• Design and develop scalable product architectures that address customer support needs and align with broader organizational objectives.
• Collaborate with key stakeholders to gather requirements, identify pain points, and translate them into actionable technical solutions.
• Lead technical discussions and provide recommendations to enhance product functionality and align with industry best practices.
• Work closely with cross-functional teams including engineering, product management, and operations to ensure integration and implementation success.
• Define and document architectural standards, guidelines, and best practices to drive consistency and efficiency.
• Analyze system performance, identify any issues, and lead efforts to optimize and improve customer-facing solutions.
• Stay updated on emerging technologies and trends to bring innovation to the customer support product roadmap.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• A minimum of 4 years of experience in product architecture, software development, or a related role.
• Strong proficiency in designing scalable systems and technical solutions.
• Excellent knowledge of customer support tools, processes, and integrations in a fast-paced environment.
• Proven ability to work collaboratively across teams and communicate technical concepts effectively to non-technical stakeholders.
• Fluency in English with exceptional verbal and written communication skills.
• Demonstrated problem-solving skills with a user-centric approach to solution design.
• Experience with modern technologies and frameworks such as cloud computing (AWS, Azure, GCP) and microservices architecture is a plus.