Pension Technician

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

As part of a dedicated, professional team, you will be providing essential administrative and member services to clients and plan members with respect to defined benefit pension plan administration. As a Pension Technician, you will deliver high-calibre professional service, handling complex member inquiries, tax compliance updates, and case management with precision and care. Your various responsibilities will allow you to use your analytical skills on a daily basis—from processing member updates and managing tax deductions to preparing reports and assisting colleagues—allowing you to flourish in a stimulating and rewarding career.

 

Being Part of Our Team Means

• Working with a dynamic, collaborative team dedicated to member excellence
• Growing through stimulating mandates and meaningful projects
• Having clear career opportunities for professional development and advancement
• Enjoying flexible work arrangements – hybrid (office and remote) or fully remote options
• Benefiting from a flexible schedule and comprehensive benefits program
• Contributing to the financial security of our pension plan members

Your Responsibilities

• Process member updates (address, name, language changes) and track cases through Tasknet
• Handle tax-related updates, including TD1 forms, T4A and RL-V2 mailings, aligned with payroll cycles
• Respond to tax inquiries and send reach-out letters for missing information
• Manage BMOI and personal mail inboxes; assign mailings to C'Ops and draft correspondence
• Input client information into internal databases and maintain accurate records
• Examine documents and case files; respond to member and client inquiries
• Provide support and training to Call Centre staff
• Prepare monthly and quarterly reports
• Perform other related tasks as assigned

Core Qualifications

• College diploma in office administration or equivalent
• Excellent verbal and written communication skills
• Strong customer service and team collaboration abilities
• Proficiency in Microsoft Excel and Office suite
• Proven attention to detail, organizational, and analytical skills
• Ability to work independently and manage multiple priorities
• Experience in pension plan administration (asset)

 

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.