Lead Hand

Core Duties:  

1. Health & Safety 

• Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment. 

• Enforce safe working methods and behaviors within the team. 

• Conduct safety audits and warehouse checks. 

• Make sure everyone meets safety standards. 

• Respond to emergencies as required. 

• Lead the unloading of the truck, ensuring team efficiency and enforcing safety measures. 

2. Leadership & Team Support 

• Motivate and lead sorters; be their point of reference. 

• Mentor and support Package Handlers during the sort process. 

• Coach and mentor warehouse associates, including training new hires. 

• Respond quickly to requests for changes and unforeseen events. 

• Forward special cases to supervisors or managers. 

• Perform related tasks assigned by supervisors. 

3. Operations & Workflow Management 

• Support the supervision of sorting, scanning, and processing packages (including defective items and returns). 

• Setup sorting layout. 

• Assist with sorting packages and envelopes as needed. 

• Assign labour and manage workforce deployment as required. 

• Perform data entry as needed. 

4. Shipping & Receiving 

• Unload trailers and verify freight against manifests. 

• Unloading and loading of pallets. 

• Handle driver credentials, BOL (Bill of Lading) exchange, and secure docking. 

5. Warehouse Organization 

• Ensure warehouse cleanliness and organization.  

• Other duties as assigned