Build Your Future with Hyphen While Our Clients Build Homes with Your Support.

We Build a Trusted Homebuilder Network, Unifying the Construction Supply Chain.

GENERAL DESCRIPTION:

Consultants provide a variety of consulting and training services to new and existing Hyphen Solution clients to ensure client satisfaction and the successful implementation of Hyphen Solutions’ software applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Consultants work as members of a team or as an individual, providing critical process review, system    design and configuration, infrastructure validation, system deployment, and user training as well as product knowledge expertise. The responsibilities of a Consultant are usually performed at a customer site, under close supervision on clearly defined assignments.

Specific duties and responsibilities include:

• Assist with planning the implementation and developing the implementation project plan to meet client expectations, timeframes, and budget.
• Provide on-going training and application support for application users.
• Develop and maintain quality relationships and communication with project team members through the implementation process.
• Adhere to all Hyphen Solutions’ policies and procedures as well as implementation methodology and policies.
• Lead HomeFront Sales implementations from kickoff through successful go-live.
• Facilitate discovery sessions and business process reviews.
• Configure HomeFront Sales environments to align with client workflows.
• Assist clients with lot inventory, model setup, option management, pricing, and contract
• configuration.
• Coordinate project deliverables and milestones.
• Conduct User Acceptance Testing (UAT) activities.
• Manage up to three concurrent implementation projects.
• Deliver virtual and onsite client training.
• Train sales teams, sales management, administrators, and project stakeholders.
• Provide guidance on implementation best practices.
• Develop strong working relationships with client stakeholders.
• Support organizational change management and user adoption efforts.
• Project Coordination
• Maintain implementation schedules and client action items.
• Coordinate activities with Project Managers, ERP Consultants, BuildPro Consultants, and Support teams.
• Document implementation decisions and project progress.
• Escalate risks and issues as necessary.
• Go-Live & Post Implementation Support
• Assist with go-live planning and execution.
• Support customer transition to ongoing support teams.
• Participate in implementation retrospectives and process improvements.
• Assist with report signoff and enhancement discussions.
• Adhere to All of Hyphen Solutions' Policies and Best Practices

Qualifications

Industry Experience

• Minimum one (3) year direct residential homebuilding experience in one or more of the following areas:
  • Sales
  • Purchasing
  • Estimating
  • Construction Operations
  • Accounting
  • Design Center Operations
  • Sales Operations

OR

• Minimum one (3) year experience as a system administrator, software administrator, or power user of a residential construction software platform.

Professional Skills

• Strong customer-facing communication skills.
• Experience facilitating meetings and presentations.
• Strong organizational and time management skills.
• Ability to manage multiple priorities simultaneously.
• Ability to travel up to 25%.

Preferred Qualifications

Software Experience

Strong preference will be given to candidates with experience using:

• HomeFront Sales
• HomeFront ERP
• NewStar
• BRIX Sales

Additional Technical Experience

• SAP Crystal Reports experience is highly preferred.
• Software implementation consulting experience.
• Customer training experience.
• Business process documentation experience.

Current HomeFront consultants frequently support reporting discussions, HomeFront Sales configuration, troubleshooting, implementation workflows, training activities, and GuideCX coordination.

Education

• Bachelor's Degree preferred in:
  • Business Administration
  • Construction Management
  • Information Systems
  • Accounting
  • Related Field

Equivalent industry experience may be considered in lieu of formal education.

Success Metrics

Successful candidates will be expected to:

Within 6 Months

• Successfully participate in multiple HomeFront Sales implementations.
• Conduct customer training sessions independently.
• Manage portions of implementation projects with limited oversight.

Within 12 Months

• Independently lead a HomeFront Sales implementation from discovery through go-live.
• Conduct implementation meetings without requiring a senior consultant to attend.
• Manage up to three concurrent implementations while maintaining project schedules and customer satisfaction.
• Serve as the primary HomeFront Sales subject matter expert for assigned customers.

PHYSICAL DEMANDS:

• Extensive travel is required for this position, up to 25%.