Director of Sales (Implementations)

General Information:

Job Title: Director of Sales (Implementations)
Location: Toronto, ON (Onsite/Hybrid) 
Job Type: Full-Time 
Reporting Line: Chief Revenue Officer (CRO) / Chief Strategy Officer (CSO) 
Existing Vacancy: Yes
Application Deadline: Open until Filled
Salary Range:

• Base: $140K – $160K CAD per year

• OTE: Up to 50% of base, paid on hitting targets

About Fulfillment IQ (FIQ): 
Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations. 

We work at the intersection of strategy, operations, and technology, where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution. 

Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk. 

If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life. 

Role Overview:

The Director of Sales, Implementations, is responsible for originating, shaping, and closing large-scale WMS, OMS, and TMS implementation programs while ensuring alignment with delivery realities. This is not a traditional sales role.

This role requires a deep operator mindset. Someone who understands how warehouse operations actually run, what breaks during go-lives, and how to translate that into executable, margin-protective programs.

Mandate:

• Drive implementation-led revenue across enterprise platforms
• Own the full commercial lifecycle from qualification → scoped program → delivery-ready handoff
• Ensure alignment between sales promise and delivery reality
• Build trusted relationships across operators and executive stakeholders

Must Have:

• 15–25+ years in supply chain, warehousing, or logistics environments

Experience leading or being accountable for:

o   WMS implementations

o   Warehouse operations

o   Go-live execution and stabilization

·       Strong network across North American supply chain operators

·       Able to engage:

o   Warehouse managers (credibility)

o   Executives (translation)

Key Responsibilities:

Platform Implementation Sales

• Build relationships across warehouse operators, COOs, and supply chain leaders
• Qualify implementation opportunities and assess execution viability
• Represent FIQ at industry events, site visits, and operator-led conversations
• Sell WMS / OMS / TMS rollout programs
• Position FIQ as a certified delivery partner
• Manage multi-stakeholder procurement cycles

Program Governance

• Align scope with delivery team
• Ensure realistic timelines and resource planning
• Protect delivery margin and execution viability

Funnel Management

• Lead multi-threaded discovery across operations, IT, and leadership
• Shape implementation programs including scope, sequencing, and resource assumptions
• Partner with delivery leaders to ensure feasibility and margin integrity
• Own commercial structuring, pricing, and negotiation

Account Growth

• Maintain executive relationships post-sale
• Identify multi-site rollout and continuous improvement opportunities
• Drive expansion across regions, facilities, or platform phases
• Expand implementations across sites or regions
• Identify follow-on phases
• Hand off advisory or integration opportunities where relevant

What Success Looks Like in the First 90 Days:

30 Days In

• Build alignment with delivery and implementation teams
• Understand platform partnerships, capabilities, and constraints
• Map top 10 target accounts and active opportunities

60 Days

• Generate qualified implementation pipeline
• Lead discovery and early-stage solutioning
• Submit structured proposals aligned to delivery constraints

90 Days

• Close initial implementation engagements
• Establish multi-site expansion opportunities
• Build forward-looking 12-month implementation pipeline

Key Performance Indicators (KPIs):

• Implementation bookings (revenue)
• Margin adherence (in partnership with delivery)
• Win rate on qualified opportunities
• Multi-site rollout expansion
• Forecast accuracy

Why You’ll Love Working Here:

At Fulfillment IQ, we don’t just build supply chain solutions; we build long-term careers.
We believe in giving our people real ownership, real influence, and meaningful responsibility. Whether you’re leading a client relationship, shaping a solution, or building internal capability, your decisions have a visible impact.
We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy.

Here’s what makes Fulfillment IQ a rewarding place to work:

Work That Matters
You’ll help solve real operational challenges that directly impact global commerce, customer experience, and supply chain performance.

Career Growth That Matters
We invest in mentorship, leadership development, and continuous learning — supporting both vertical growth and long-term career progression.

Flexibility to Thrive
We support remote and hybrid work models, flexible schedules, and trust our teams to manage their time responsibly.

We Celebrate Impact
From project wins to personal milestones, we recognize contribution, celebrate progress, and value consistency over heroics.

A Collaborative Culture
You’ll work alongside experienced consultants, engineers, product leaders, and commercial professionals who value ownership, transparency, and high standards.

Perks you’ll appreciate:

• Employee Health: Comprehensive health and dental coverage for you and your family 
• Time Off: Competitive paid time off and flexible leave policies 
• Retirement: Retirement savings programs and employer contributions     
• Professional Growth: Dedicated learning and development budget 
• Flexible Work: Remote and hybrid work options
• Perks: Equipment allowances, internet reimbursements, business travel coverage, and employee stock options (ESOP), where applicable.
• Community Engagement: Team events, meetups, and company offsites
  

Additional Perks

• Equipment and workstation allowances
• Internet and business travel reimbursements
• Employee stock options (ESOP), where applicable
• Team events, meetups, and company offsites

Use of Artificial Intelligence in Hiring: 

FIQ uses artificial intelligence to assist in the screening, assessment, and shortlisting of applications for this position, including features within our applicant tracking system. AI supports human reviewers and does not make hiring decisions on its own. Final hiring decisions are made by FIQ personnel. If you have questions about how AI is used in this process, contact [email protected]. 

Accommodations: 

FIQ is committed to an inclusive and accessible recruitment process. Consistent with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodations are available on request at any stage of recruitment and assessment. Contact [email protected] and we will work with you to meet your needs. 

Candidate Privacy: 

Your personal information is collected and used for recruitment purposes in accordance with FIQ's Candidate Privacy Notice, available here, and in accordance with applicable Canadian privacy law (PIPEDA). This includes the use of AI-assisted screening described above and cross-border storage or processing that may occur in the United States. By applying, you acknowledge this notice. Questions: [email protected]. 

Equal Opportunity: 

Fulfillment IQ is a people-first company built on trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace. We consider all qualified applicants without regard to any ground protected under the Ontario Human Rights Code, including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability. 

Learn More About Us:

Website: fulfillmentiq.com

LinkedIn: Fulfillment IQ

Spotify: eCom Logistics Podcast Spotify

YouTube: eCom Logistics Podcast YouTube