Customer Support Rep
Driven Brands Shared Services LLC
Apply to this jobWe invite you to join us at Take 5!
Take 5 Oil Change is your neighborhood go-to oil change spot. We've been doing this for over 35 years now and we pride ourselves in our friendly technicians, our oil change expertise, and our efficient process that gets you on your way safely and swiftly. All while letting you stay in the comfort of your car or truck while we change your oil.
We're always looking for friendly and energetic team members to join our family. Technicians, managers, and more positions are available across the country. With our Pit Tech to President growth path, Take 5 is where you can invest in yourself while we invest in you. In fact, over 90% of our field leaders are internal promotions!
JOB DESCRIPTION:
Customer Service Representative - Part time
Remote - Ontario, Canada
Driven Brands is looking for an Inbound customer service representative to join our growing team! The ideal candidate can commit to a minimum of 30 hours/week and can provide open availability. The starting wage for this position is $19.35/hour plus incentives.
What you’ll Drive:
Function as an expediter of all incoming calls
Answer customer inquiries
Work closely with the Contact Centre Team to implement project initiatives
Ensure the proper processes are being following and task deadlines are being met
Properly manage customer information utilizing internal data systems
Flexible/adaptable to constant change
Accurately communicate customer details to Franchisees
What you’ll Bring:
Minimum 2 years of call centre experience
Bilingualism English/Spanish and/or French is an asset not required
Strong communication skills (reading, writing, speaking, listening)
Sales experiences is an asset
Shows predominate skills in computer literacy
Good organisation and time management skills
Works well in a fast paced environment
Works well under pressure
Experience in the automotive industry and asset (but not required)
Hours of Operation are:
Monday-Friday: 7am-7pm
Saturday: 9am- 5pm
Sunday: 10am- 5pm
#LI-AS1
#DBCORP
#REMOTE
Get early access to 50% of your earned wages at any time through our myFlexPay program.
Summary
Handle customer inquiries, manage data, and support automotive-related service calls.
Job title
Customer Support Rep
Experience level
2+ years
Minimum experience
2+ years exp
Industry
service
Location requirements
Remote in Ontario, Canada, with flexible hours allowed.
Salary
$19.35/hour plus incentives
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Unknown location