Customer Success Manager

About Consider

Consider is a talent sourcing AI platform that helps startups and VCs efficiently recruit world class talent, to build the future of technology. We are on a mission to match everyone to their dream job.

At Consider, you will be working at the intersection of Venture Capital, innovative tech startups and world class engineering talent.
This provides tremendous opportunities to make a life changing impact on your users, grow your own skills and build relationships that will turbocharge your career aspirations.

Responsibilities

• Own the overall relationship with assigned customers with a focus on increasing adoption and ensuring retention, satisfaction, and renewals.
• Establish a regular cadence with customers, to review dashboards, KPI’s, and opportunities for improvement.
  Develop and maintain a deep understanding of the product and introduce customers to the most relevant functionality for their specific business needs
• Function as the customer advocate and provide internal feedback on how Consider can better serve our customers including tracking and escalating bugs and feature requests
• Develop and run nurture campaigns in collaboration with Marketing
• Conduct QBRs
• Track accounts to identify churn risk and work actively to eliminate that risk

Qualifications

• 3-5 years in a customer-facing role, preferably in Customer Success or Account Management
• BA/BS or Equivalent
• B2B SaaS startup experience
• Revenue responsibility in past roles

Consider is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.