Collections Agent

This role is a great opportunity to utilize your customer service knowledge with a softer collection approach when speaking to the customers. You will be able to interact with customers by assisting them with their payments. Your customer service skills will directly contribute toward SWBC’s Mission to provide excellent customer service. 

Essential duties include the following:

• Through inbound/out-bound calling, collects past due payments and/or payment arrangements to resolve delinquent accounts.
• Uses sound judgement and follows client and corporate policies to determine suitable collection solutions.
• Consistently documents conversations clearly and concisely in required collection systems; accurately updates borrower personal information to provide to financial institutions.
• Accurately processes electronic payments using the ECM/Portal system. 
• Accurately investigates questions, problems or complaints and promptly refers complex situations to the appropriate resources to ensure client and borrower satisfaction. 

Serious candidates will possess the minimum qualifications:

• High School Diploma or equivalency.
• Excellent interpersonal, written and oral communication, problem solving and telephone etiquette skills.
• Working knowledge of personal computers to include Microsoft Word, Excel and Internet.
• Call Center experience preferred.
• English fluency level of B2, C1, or C2 required.
• Able to write and type in English.
• Able to prioritize multiple tasks to ensure successful completion of duties.
• Able to sit for long periods of time.
• Able to stoop, kneel, and lift 10-20 lbs. of files or other documents.
• Able to type a minimum of 35 wpm.