Cashier and Guest Service Associate, Underground Gourmet

Underground Gourmet is the new dine-in destination and take-away for locals of Front Street West.  Created by Gourmet Cuisine, we provide innovative culinary experiences using fresh ingredients.

Gourmet Cuisine is a division of Compass Group Canada Ltd.

Duties Include:

• Ensure each guest feels valued by offering excellent customer service

• Accurately process payments made with cash, credit card, and debit via a Point of Sale terminal

• Assist with all service and cleaning related activities within the food service, retail, meeting and dining room areas; including quality improvement, sanitation, and all facility-related activities.
• Reaching for new challenges and asking for additional responsibility
• Balancing high volume with high quality
• Participating in ongoing training and development
• Must have an eagerness to receive, understand, and communicate guest feedback.
• Contribute to future menu offerings based on first-hand knowledge of guest preferences and feedback
• Learn and understand all menu items to better assist guests and contribute to future menus using the valuable feedback received by our guests
• Set-up, service, cleaning and tear down of meeting/tasting room
• Gathering and assembling pre-ordered meals and assisting guests with purchasing process
• Follow Quality Assurance Standards when handling food, cleaning work stations and guest areas
• Perform other duties as assigned

• Must have genuine interest in current food trends and interacting with guests
• Previous hospitality and/or food service experience
• A sense of urgency and strong work ethic to coordinate the cycles of service and stocking needs
• The ability to stay positive and calm under pressure
• A warm, compassionate, and team-focused approach
• Ability to learn quickly in fast-paced, high volume environment and work independently
• Must be dedicated to excellence and hospitality
• Must be comfortable handling cash and credit cards and a Point of Sale system
• Personable & professional presence
• Valid Food Handlers Certification
• Ability to stand, reach with arms and hands, bend, stoop, kneel, and crouch
• Ability to lift objects up to 40lbs when required

• Full-time, hourly position
• Typical schedule is morning and afternoons between Monday to Friday
• Based on business demands, occasional shifts during the early morning, evenings, and weekends may be required