CARRIER COMPLIANCE & CLAIMS COORDINATOR

At Vision Transportation, it is our mission to provide a great work environment for all our employees! Our core values are trust, teamwork, innovation, positivity and wellness.  With three locations, Vision Transportation continues to grow and we are always looking for talented professionals to join our family. We are looking for passionate and experienced people in the logistics industry. 

We are looking for a Carrier Compliance & Claims Coordinator who offers:

• Strict adherence to carrier regulations and safety standards
• Strong negotiation and claim resolution skills
• Availability for an in-office role (Monday – Friday, 9:00 AM – 5:30 PM)

SALARY: $50,000 - $55,000

The purpose of this position is to verify existing and new carriers are in compliance with Vision/GX Transportations’ SOP’s, process, investigate, record, and settle claims, and in the process work closely with related teams to prevent similar occurrences.

CARRIER PROFILE SET UP: 

• Vendor Vetting & Verification: Gather all necessary onboarding information from potential carriers in strict accordance with company SOPs. Independently verify documentation accuracy using various industry portals.
• Compliance Management: Audit critical compliance documents, including verifying valid Workplace Safety and Insurance Board (WSIB) numbers, cargo insurance, and liability coverage limits.
• Agreement & Insurance Coordination: Facilitate the signing of Carrier-Broker Agreements via MyCarrierPackets (MCP) or manual processes. Source Certificates of Insurance (COI) directly from insurance brokers, ensuring correct certificate holder listings for our entities.
• System Onboarding: Set up, maintain, and update carrier profiles within our TMW transportation management software.
• Data Management: Organize and manage digital assets by creating new vendor files and securely storing carrier authorities within Google Drive.
• Ongoing Auditing: Conduct routine compliance audits every three / six months to assess current vendors, ensuring our network remains fully compliant with industry and company regulations.

CLAIMS:  

• Claims Investigation & Adjudication: Gather and review all necessary documentation (PODs, BOLs, OS&D reports) to investigate, approve, or decline freight claims within target timelines.

• Salvage & Returns Management: Coordinate with dispatch and terminals to handle the logistics of returned, refused, or damaged freight—authorizing repair, salvage, or disposal as needed.

• Liability & Partner Recovery: File and resolve interline carrier claims to determine liability, and escalate unresolved files to third-party insurance providers.

• Dispute Resolution: Act as the primary contact for claims inquiries. Partner with Sales leadership to handle and resolve sensitive or high-value customer disputes.

• Reporting & Compliance: Maintain accurate claim files (On Google Drive and TMS)  in compliance with federal and provincial regulations, and analyze claims data to identify trends and improve loss-prevention policies.

Core Requirements:

• Experience: 1 to 3 years of experience working in an office environment.
• Education: High School Diploma or an equivalent qualification.

Preferred Qualifications:

• Specialized Training: Post-secondary training specifically focused on claims processing.

Key Systems & Software Skills:

Candidates should be comfortable using or learning the following systems:

• Logistics & TMS Software: TruckMate (TMW), and Peoplenet.
• Communication & Productivity: Google Workspace (Docs, Sheets, Drive), Slack, and Front.
• Industry Portals: Experience navigating various customer and industry web portals (such as MyCarrierPackets for carrier vetting).

Essential Competencies:

• Compliance Knowledge: Ability to audit and verify critical transportation documents like Workplace Safety and Insurance Board (WSIB) numbers, cargo insurance, and liability limits.
• Claims Investigation: Experience gathering and reviewing transportation documentation (such as Proof of Deliveries [PODs], Bills of Lading [BOLs], and Over, Short, and Damaged [OS&D] reports) to adjudicate claims.

What do we offer to you? 

• Great People to Work With!
• Paid Personal Days
• Comprehensive Benefit Plan Including Health, Dental, Vision, EFAP
• Promote from Within 
• Fun Company Events! 

We are passionate about making a difference in the Transportation Industry!  Don’t waste another minute! Contact us and build a career with VISION!!!