ACCOUNT MANAGER

WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees. 

THE ROLE IN A NUTSHELL

Base Salary:  CAD $74,269.00 - 92,837.00

Account Manager – Small Business

Location: Vancouver 

GreenShield is seeking a highly motivated, detail‑oriented professional to join our Account Management Team as a full‑time Account Manager supporting our Small Business segment. Reporting to the Director of Account Management, this role is responsible for cultivating strong, long‑term relationships with Advisors and clients while effectively managing, servicing, and retaining an assigned portfolio of group benefits accounts. The Account Manager serves as a trusted partner and advocate for GreenShield, ensuring exceptional service delivery and high levels of client satisfaction across their portfolio.

Key Responsibilities

• Serve as the primary point of contact for Advisors and clients, fostering strong and collaborative relationships.
• Achieve financial objectives related to the growth, retention, and profitability of an assigned block of business.
• Deliver exceptional customer service through clear, professional verbal and written communication.
• Ensure timely and accurate delivery of solutions aligned with client needs, objectives, and plan requirements.
• Maintain high levels of client satisfaction through proactive day‑to‑day service and issue resolution.
• Monitor and analyze client utilization trends to identify opportunities and risks.
• Act as a liaison between clients and internal teams to support seamless service delivery.
• Schedule and lead meetings with Advisors and clients to review renewals, discuss plan performance, and recommend plan design changes.
• Travel to client locations as required to support relationship management and business development.
• Provide ongoing support and guidance to Plan Administrators and Advisors.
• Promote GreenShield’s group products, services, and capabilities to enhance client understanding and engagement.
• Manage overall group performance by reviewing and analyzing monthly financial reports.
• Prepare and implement plan design revisions, ensuring accuracy and compliance.
• Clarify administrative procedures, contractual terms, and product‑specific features for clients and Advisors.
• Participate in required training, professional development, and continuing education activities.
• Adhere to all carrier compliance requirements and industry regulations.
• Understand and comply with applicable government policies related to program eligibility and administration.
• Maintain and expand job knowledge through ongoing learning and industry engagement.

WHO WE'RE LOOKING FOR

Required Competencies & Qualifications

• 3–5 years of related experience in account management, group benefits, or insurance.
• Knowledge of group benefits eligibility requirements is considered an asset.
• Strong negotiation, analytical, and influencing skills.
• Self‑starter with a results‑oriented mindset and strong organizational abilities.
• Commitment to ongoing professional development and industry involvement.
• Excellent verbal and written communication skills, with the ability to interpret client needs and communicate technical information clearly.
• LLQP license preferred.
• GBA designation or active progress toward completion preferred.

Additional Details:

• GreenShield currently operates under a hybrid work model.

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs.  We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded. 

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a
difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language.  By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization. 

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply.   We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [email protected]. Information received relating to accommodation will be addressed confidentially. 

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification). 

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.