Senior Operations Support IT Analyst
Global Channel Management
Sourced from Global Channel Management's careers site · verified 22 hours ago
Senior Operations Support IT Analyst needs 5-8 years in Salesforce administration and support with MuleSoft integration experience
Senior Operations Support Analyst requires:
- Strong Salesforce administration proficiency (security model, data management, customization)
- Working knowledge of MuleSoft Anypoint Platform and API management
- Experience with SOQL, Data Loader, REST/SOAP APIs
- Charlotte, NC ; Iselin, NJ
- Basic understanding of Apex and Visualforce for troubleshooting
- Familiarity with version control and change management
- Salesforce Administrator certification (ADM 201)
- Additional certifications: Platform App Builder, Service Cloud Consultant, MuleSoft Developer
- Experience with Einstein Analytics, Agile/Scrum, and DevOps practices
- Occasional after-hours support for critical issues and release deployments; schedule flexibility required based on business needs.
Senior Operations Support Analyst duties:
- Serve as primary contact for complex Salesforce and MuleSoft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutions
- Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performance
- Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systems
- Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards
- Partner with business users and development teams; translate technical concepts; participate in release management and testing
- Identify process optimization opportunities; stay current with Salesforce releases; recommend best practices; contribute to documentation and training
Compensation (from employer):
86.00 – 87.00 USD
Skills
- Salesforce administration
- Salesforce security model
- Salesforce data management
- Salesforce customization
- MuleSoft Anypoint Platform
- API management
- SOQL
- Data Loader
- REST APIs
- SOAP APIs
- Apex
- Visualforce
- version control
- change management
- Salesforce Administrator certification (ADM 201)
- after-hours support
- schedule flexibility
- Platform App Builder certification
- Service Cloud Consultant certification
- MuleSoft Developer certification
- Einstein Analytics
- Agile/Scrum
- DevOps
- MuleSoft integration
- IT support
Summary
Resolve Salesforce and MuleSoft incidents, manage platform administration and integrations, support releases, and optimize systems and processes.
Job title
Senior Operations Support IT Analyst
Experience level
5-8 years
Minimum experience
5+ years
Industry
information technology
Location
Charlotte, NC · On-site
+ 1 more location
- Iselin, Woodbridge Township, NJ · On-site
As listed by the employer.
Salary
86.00 – 87.00 USD
Listed in the job description
Management role
No
- Oct 28, 2026 First posted
- Oct 28, 2026 Live now
As observed on the employer's careers site by ApplyAll. We show every change we've seen including removals.
Posting history
- Oct 28, 2026 First posted
- Oct 28, 2026 Live now
As observed on the employer's careers site by ApplyAll. We show every change we've seen including removals.
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