Senior Manager, Technical Product Management, Compliance and Safety Services (CoSS)

Description

Product Management leader for Stores features (safety messages, recalls, and more) and high-visibility regulatory products to lead an ambitious expansion.

Compliance & Safety Services (CoSS) builds best-in-class compliance and safety solutions that serve Amazon Buyers, Selling Partners (SPs), regulatory authorities, third-party compliance providers, and Amazon's internal teams. We streamline compliance processes to reduce burden on SPs while boosting Amazon's operational efficiency and enhancing customer experience. We achieve this by focusing on these four themes: 1) Ensure "no store, no policy and no business model is left behind"; 2) Transform the Selling Partner Lifecycle — Simplify Compliance, Elevate Seller Experience; 3) Reduce the Total Cost of Ownership; and 4) Shape the future of compliance through external collaboration and influence.

The External Products team in CoSS owns buyer, regulator, and stakeholder communications products for sharing safety and compliance information, as well as emerging products to extend RISC's investment in these capabilities with sellers and other enterprise customers. We are seeking a Senior Manager, Product Management - Technical (PMT) to lead product management for CoSS External Products. This leader will own the product vision and roadmap across the team's portfolio, which includes Buyer Safety Experience (BSX), Regulator Management, and our expanding focus on externalizing RISC's compliance and safety technology for use beyond Amazon's marketplace.

This role reports to the CoSS External Products leader and requires a product management leader who has repeatedly brought software products to market — someone who can define product strategy in ambiguous spaces, work backwards from diverse customer sets (consumers, regulators, and businesses), and drive execution across cross-functional teams.

Key job responsibilities
Own the 3–5 year product vision and roadmap for CoSS External Products
Define product strategy where opportunity and approach are not yet fully defined; drive clarity and create frameworks
Lead end-to-end product lifecycle from customer problem identification
Drive product decisions by working backwards from multiple customer segments — Amazon buyers, regulatory authorities, and business customers
Partner with engineering, science, design, legal, compliance, and operations teams to deliver scalable solutions that meet Amazon's high bar for quality
Build, implement, and continuously improve operational mechanisms that drive team cadence, accountability, and velocity
Define metrics and mechanisms (KPIs, funnels, adoption, input/output metrics) that measure product performance and enable data-driven decisions; own goal-setting and progress-tracking mechanisms for the product portfolio
Recruit, hire, develop, and retain a high-performing team of product managers; set clear expectations and growth paths for each team member
Actively coach and mentor PMs through regular 1:1s, document reviews, and career development conversations; raise the bar on product management craft across the team
Foster a team culture of ownership, curiosity, and customer obsession; create an inclusive environment where diverse perspectives drive better products
Drive strategic communications internally and externally; present to senior leadership on product strategy, investment cases, and results
Own customer engagement and escalations; perform on-call for service areas

Basic Qualifications

- 8+ years of end to end product delivery experience
- 6+ years of team management experience
- Experience with feature delivery and tradeoffs of a product
- Bachelor's degree

Preferred Qualifications

- Experience delivering consumer software products and services in a high growth environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.