Senior Manager, IT Business Analyst - ServiceNow Platform Owner

Job Title: Senior Manager, IT Business Analyst - ServiceNow Platform Owner   

Job Code: 45485

Job Location: Melbourne, FL; Salt Lake City, UT; Rochester, NY; or Greenville, TX (On-Site)  

Job Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off

Job Description:

The Senior Manager, ServiceNow Platform Owner leads the strategy, operational health, governance, and secure evolution of the enterprise Now Platform in support of aerospace manufacturing, engineering, supply-chain, and defense-related operations. This leader connects digital technology strategy with business outcomes, oversees a global product-delivery model, and ensures the platform is reliable, scalable, compliant, and positioned to deliver measurable value across regulated environments.

Essential Functions:

• Own the multi-year ServiceNow platform strategy, roadmap, investment priorities, and operating model, aligning platform capabilities to enterprise digital transformation, aerospace manufacturing, engineering, and service-delivery objectives.
• Lead demand intake, portfolio planning, backlog prioritization, and resource allocation across ITSM, Strategic Portfolio Management, Asset Management, Integrated Risk Management, CMDB, and related operational workflows.
• Establish platform governance, architecture guardrails, change-control practices, CSDM alignment, development standards, and release-management disciplines that protect platform health and upgrade readiness.
• Define secure upgrade cycles, feature rollouts, and controlled adoption approaches for emerging capabilities, including automation, AI, and Virtual Agent, in accordance with approved risk, security, and data-governance requirements.
• Maintain accountability for CMDB quality, service data, configuration integrity, and technical-data protection across distributed sites, systems, and approved integrations.
• Partner with information security, legal, compliance, and internal audit teams to support applicable ITAR, DFARS, NIST, SOX, ITGC, export-control, and contractual control requirements without weakening least-privilege access or auditability.
• Lead and develop global, multidisciplinary teams of architects, developers, administrators, analysts, and product specialists; establish clear performance expectations, delivery practices, and technical decision rights.
• Manage strategic relationships with software vendors and implementation partners, including service-level performance, licensing strategy, delivery quality, commercial risk, and alignment to enterprise standards.
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Qualifications:

• Bachelor's Degree with 12 years prior experience, Graduate Degree with 10 years prior experience. In lieu of a degree, minimum of 16 years of prior related experience.
• 12 or more years of enterprise IT experience, including at least five years leading or managing enterprise-scale ServiceNow platforms in regulated, complex, or highly controlled environments.

Preferred Additional Skills:

• Demonstrated experience owning a platform roadmap, demand portfolio, operating model, and delivery governance across multiple ServiceNow products or business domains.
• Strong knowledge of ServiceNow platform architecture, ITSM, CMDB, CSDM, integrations, upgrade management, access controls, and secure platform-governance practices.
• Experience leading cross-functional teams and influencing engineering, manufacturing, supply chain, quality, information security, finance, and executive stakeholders in a matrixed organization.
• Working knowledge of regulated-environment controls, including audit readiness, evidence management, role-based access, data classification, change control, and separation of duties.
• Strong strategic planning, financial management, vendor management, communication, and decision-making skills, with the ability to translate complex platform tradeoffs for executive audiences.
• Experience establishing measurable performance indicators for platform adoption, service health, backlog performance, delivery outcomes, data quality, risk, and return on investment.
• Experience in aerospace, defense, government contracting, advanced manufacturing, or another highly regulated industry with complex operational and data-protection requirements.
• ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist, Certified Master Architect, or other relevant advanced ServiceNow credentials.
• ITIL 4 Managing Professional or Strategic Leader, Project Management Professional (PMP), Certified Information Systems Security Professional (CISSP), or comparable governance and leadership certification.
• Experience with Strategic Portfolio Management, Integrated Risk Management, IT Operations Management, Asset Management, service mapping, or enterprise service-management transformation.
• Experience governing integrations with ERP, engineering, manufacturing, identity, cloud, monitoring, and collaboration platforms, such as SAP, Azure DevOps, Splunk, and approved enterprise APIs.
• Experience supporting control frameworks associated with ITAR, DFARS, NIST, SOX, ITGC, or similar contractual, cybersecurity, and audit obligations.
• Experience leading global platform teams, supplier relationships, and large-scale organizational change across geographically distributed sites.
• Demonstrated ability to balance rapid delivery, standardization, security, compliance, and user experience while preserving a sustainable, upgradeable ServiceNow platform.

In compliance with pay transparency requirements, the salary range for this role in California, Massachusetts, New Jersey, Washington, and the Greater D.C, Denver, or NYC areas is $139,500-$259,500. The salary range for this role in Colorado state, Hawaii, Illinois, Maryland, Minnesota, New York state, and Vermont is $121,500-$225,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.  

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