We Could Use Someone Like You in Our Crew.

ModSquad is looking for tech support agents to provide top notch service to our customers! We are looking for a top notch T1 and Advanced Technical Support agent with a lot tech savvy to provide assistance on a developer' platform.

This is a 24/7 project seeking at least 20 hours of availability weekly.
 

Read below thoroughly for ideal skills and hardware requirements. If this sounds like you, please apply!

System Specs Required (Very important - we'll only consider candidates who meet these minimum specs):

• i7 Quad Core 3.0 GHz or higher

• 32 GB RAM

• Nvidia 3080 or higher (or equivalent)

• 500 GB+ Hard Drive Space (Recommended 1TB)

• Dual Monitors – Highly Recommended

• Internet speed of at least 100 down and upload 20 minimum

• Stable power connection

Ideal Candidate:

• Very strong attention to detail

• Looking for those who have robust knowledge of game engines; game development is a strong bonus

• Familiarity with quality assurance processes and testing methodologies relevant to game development and digital content; 3D digital asset moderation a very strong bonus

• Technical Customer Support experience

• Knowledge of digital marketplace platforms

• Salesforce experience (or other CRMs)

• Ability to gather and analyze technical data

• Foundational understanding of scripting or programming concepts

• Being a gamer or possessing a deep understanding of the gaming industry is a significant advantage for this role.

• Professional English fluency