IT Service Management Specialist
Ibcjqy.fa.ocs.oraclecloud.com.cx
Sourced from Ibcjqy.fa.ocs.oraclecloud.com.cx's careers site · verified 2 days ago
The IT Service Management (ITSM) Specialist is accountable for the operational effectiveness, maturity, and continuous improvement of IT Service Management practices and the supporting toolset. This role owns the Jira and Jira Service Management (JSM) platform and ensures ITIL-aligned processes, including Incident, Change, and Problem Management, are consistently executed, measured, and improved across IT. The ITSM Specialist serves as the single point of accountability for ITSM process performance, SLA accuracy, workflow automation, and service reporting.
Skills
- ITIL
- Jira
- Jira Service Management
- Incident Management
- Change Management
Summary
Owns Jira and JSM, ensuring ITIL-aligned processes, SLA accuracy, workflow automation, reporting, and continuous service improvement.
Job title
IT Service Management Specialist
Location
United States · Remote
Salary
Pay not disclosed by employer
Management role
No
- Oct 14, 2026 First posted
- Oct 14, 2026 Live now
As observed on the employer's careers site by ApplyAll. We show every change we've seen including removals.
Posting history
- Oct 14, 2026 First posted
- Oct 14, 2026 Live now
As observed on the employer's careers site by ApplyAll. We show every change we've seen including removals.
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