IT Intern - San Diego Zoo Wildlife Alliance

HOW YOU WILL IMPACT OUR MISSIONUnder direction, the IT intern, maintains, and upgrades automated systems to enable department users to manage information; provides ongoing technical assistance for user problem resolution, and maintains existing hardware and software.WHAT YOU WILL DO Troubleshooting/problem diagnosis of desktop/laptop software, including operating systems, application software and Peripherals. Configuration and installation of desktop/laptop operating system and application specific software (i.e. MS Office, Gateway Ticketing, Timeline, terminal emulation, etc.) and Computer Peripherals. Support and maintain virtual patch testing environment for the deployment to desktop and remote computers. Provide local and remote end user support. Basic troubleshooting/problem diagnosis of network equipment/systems and network cabling. Develop and maintain operating system images in a machine-agnostic environment. Assists with the disposal of electronic waste material. Other duties as assigned. WHAT WE ARE LOOKING FOR Applicants must be currently pursuing or planning to pursue an undergraduate degree. Candidates who will have completed a bachelor’s degree prior to the end of the internship are not eligible. A cover letter is required and must be included with the application for consideration.   JOB EXPERIENCE Training and/or experience that would demonstrate the essential functions, knowledge and skills listed. Must be 18 years of age or older.   SKILLS AND KNOWLEDGE Tools, equipment, and materials used in personal computer repair and maintenance  Network systems and network hardware (switches/routers)/software.  Strong customer service skills.  Communicate effectively.  Analyze and provide solutions for personal computer hardware and software problem.