IT Customer Support - Journey

<img class="fr-fic fr-dib" src="https://secure.neogov.com/images/AgencyImages/jobposting/1924/jobpostings/image/ITD-RECRUITMENT BANNER.jpg" style="width: 650px" alt="If you answer YES to any of these questions this is the perfect opportunity for you!"><br><div style="color: inherit; font-style: normal; text-indent: 0; text-align: left"><span style="color: rgba(0, 0, 0, 1); font-style: normal; text-align: left; text-indent: 0"><strong>If you answer YES to any of these questions this is the perfect opportunity for you!</strong></span></div><div style="color: inherit; font-style: normal; text-indent: 0; text-align: center"><ul style="list-style-type: disc; padding: 0 0 0 40px"><li style="list-style-type: inherit; padding: 0; margin: 0; text-align: left"><span style="color: rgba(0, 0, 0, 1)"><strong>Are you a self-starter with strong leadership skills?</strong></span></li><li style="list-style-type: inherit; padding: 0; margin: 0; text-align: left"><strong><span style="color: rgba(0, 0, 0, 1)">Do you thrive in a team environment?</span></strong></li><li style="list-style-type: inherit; padding: 0; margin: 0; text-align: left"><strong><b style="font-weight: bold; color: rgba(0, 0, 0, 1)">Do you want a position with career growth&nbsp;</b><font color="#000000">opportunities</font><b style="font-weight: bold; color: rgba(0, 0, 0, 1)"><strong>?</strong></b></strong></li></ul></div><strong><br><span style="color: rgba(0, 0, 0, 1)">About the Agency &amp; Division:</span></strong><span style="font-style: normal; text-indent: 0; text-align: left; color: rgba(0, 0, 0, 1)"><br>The <strong>Washington State Patrol</strong> is committed to being an Equal Opportunity Employer and strives to foster an environment in which everyone is encouraged to be their authentic selves, communicate openly, and act with courage. The WSP is dedicated to promoting fair and equitable hiring, training, and promotional practices through innovative recruitment and retention strategies.</span><br><span style="color: rgba(0, 0, 0, 1)"><br>The <strong>Information Technology Division (ITD)&nbsp;</strong>exists to leverage technology to enhance and sustain business processes, public safety infrastructure, and statewide emergency communications to facilitate the accomplishment of all agency goals.</span><p style="margin-left: 0"><span style="color: rgba(0, 0, 0, 1)">The Information Technology Division (ITD) exists to leverage technology to enhance and sustain business processes, public safety infrastructure, and statewide emergency communications to facilitate the accomplishment of all agency goals. <strong>&nbsp;</strong></span><span style="color: rgba(0, 0, 0, 1)">As an IT Customer Support - Journey, this position directly supports the WSP’s mission, vision, and goals as well as the Information Technology Division’s (ITD) mission to deliver and support the best technology to enable our customers to provide safe, effective, and efficient services.</span></p><br><span style="color: rgba(0, 0, 0, 1)">&nbsp;<strong>Our new teammate will be able to:</strong></span><ul style="margin-bottom: 3pt"><li style="color: rgba(0, 0, 0, 1)">Provide guidance and elevated technical support to the other CSU Technicians.&nbsp;</li><li style="color: rgba(0, 0, 0, 1)">Acts as a technical resource to the other technicians.&nbsp;</li><li style="color: rgba(0, 0, 0, 1)">Ensure compliance with best practices and applicable policies.&nbsp;</li><li style="color: rgba(0, 0, 0, 1)">Trains, coaches, and mentors the other CSU technicians.&nbsp;</li><li style="color: rgba(0, 0, 0, 1)">Implements Lean process improvements in the work order processing.&nbsp;</li><li style="color: rgba(0, 0, 0, 1)">Provides technical expertise and support services for major systems, databases, and/or information technology projects that impact mission critical agency programs.&nbsp;</li><li style="color: rgba(0, 0, 0, 1)">This position performs advanced customers service work to meet customer needs.&nbsp;</li><li style="color: rgba(0, 0, 0, 1)">Uses broad technical and specialized knowledge of the agency's mission and business needs to successfully support customers.&nbsp;</li><li style="color: rgba(0, 0, 0, 1)">Acts as a liaison between CSU and other ITD units to improve the daily workflow and overall communications between units.&nbsp;</li><li style="color: rgba(0, 0, 0, 1)">Prepares and distributes communication technology related issues complete with background, options, risks, and recommendations to the organizational chain of command.&nbsp;</li><li style="color: rgba(0, 0, 0, 1)">Assist in developing and implementing IT standards, methods, tools, procedures, and processes.&nbsp;</li><li style="color: rgba(0, 0, 0, 1)">Coordinates with IO to create, test, troubleshoot, modify, and maintain computer images used on WSP devices.&nbsp;</li><li style="color: rgba(0, 0, 0, 1)">Process new iPhone, air card, hotspot, MiFi, accessory purchase requests.&nbsp;</li><li style="color: rgba(0, 0, 0, 1)">Manage all Verizon, T-Mobile, and AT&amp;T accounts.</li><li style="color: rgba(0, 0, 0, 1)">Process hardware and software upgrades.&nbsp;</li><li style="color: rgba(0, 0, 0, 1)">Maintain Apps, Apple business manager.&nbsp;</li><li style="color: rgba(0, 0, 0, 1)">Process iPhone destruction requests.</li></ul><span style="color: rgba(0, 0, 0, 1)"><strong>Required Qualifications:</strong></span><ul><li style="color: rgba(0, 0, 0, 1)">Four (4) years of entry-level experience as an IT professional in an enterprise organization supporting 24x7 critical systems <strong>OR</strong><ul style="color: initial"><li style="color: rgba(0, 0, 0, 1)">An Associate's degree or higher in Computer Science or Information Technology<strong>&nbsp;OR</strong></li><li style="color: rgba(0, 0, 0, 1)">Completion of a two (2) year accredited vocational training program in information technology or related program<ul style="color: initial"><li style="color: rgba(0, 0, 0, 1)">Working experience may be substituted for education year for year.&nbsp;</li></ul></li></ul></li><li style="color: rgba(0, 0, 0, 1)">Three (3) years' experience in the support and use of the following technologies/software:<ul style="color: initial"><li style="color: rgba(0, 0, 0, 1)">Microsoft Windows 10 or higher operating systems.&nbsp;</li><li style="color: rgba(0, 0, 0, 1)">Microsoft Office products.&nbsp;</li><li style="color: rgba(0, 0, 0, 1)">Wireless devices.&nbsp;</li><li style="color: rgba(0, 0, 0, 1)">Network connectivity&nbsp;</li><li style="color: rgba(0, 0, 0, 1)">Smart device technology.&nbsp;</li><li style="color: rgba(0, 0, 0, 1)">Enterprise Mobility Management technology.</li></ul></li><li style="color: rgba(0, 0, 0, 1)">Two (2) years of intermediate-level experience as an IT professional in an enterprise organization (can include consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment, directing projects, providing customer or technical support in information technology).</li></ul><strong><span style="color: rgba(0, 0, 0, 1)">The full position description is available upon request.</span><br></strong><br><span style="font-style: normal; text-indent: 0; color: rgba(0, 0, 0, 1)"><strong>Why work for the Washington State Patrol?<br></strong></span><ul style="list-style-type: disc; padding: 0 0 0 40px; color: inherit; font-style: normal; text-indent: 0" type="disc"><li style="list-style-type: inherit; padding: 0; margin: 0"><span style="color: rgba(0, 0, 0, 1)">A&nbsp;healthy life/work balance by offering flexible schedules and telework options for most positions.</span></li><li style="list-style-type: inherit; padding: 0; margin: 0"><span style="color: rgba(0, 0, 0, 1)">An Infants at Work Program that is based on the long-term health values of infant-parent bonding and breastfeeding newborns.</span></li><li style="list-style-type: inherit; padding: 0; margin: 0"><span style="color: rgba(0, 0, 0, 1)">Continuous growth and development opportunities.&nbsp;</span></li><li style="list-style-type: inherit; padding: 0; margin: 0"><span style="color: rgba(0, 0, 0, 1)">Opportunities to serve your community and make an impact through meaningful work.</span></li><li style="list-style-type: inherit; padding: 0; margin: 0"><span style="color: rgba(0, 0, 0, 1)">Employment opportunities that recognize military veterans and/or military spouse per Governor Executive Order 19-01.</span></li><li style="list-style-type: inherit; padding: 0; margin: 0"><span style="color: rgba(0, 0, 0, 1)">Qualification for the&nbsp;</span><span style="color: rgba(38, 122, 144, 1)"><a href="https://ofm.wa.gov/PSLF_Program" style="color: inherit; text-decoration: underline; font-style: normal; text-align: left; text-indent: 0">Public Loan Forgiveness Program</a></span><span style="color: rgba(0, 0, 0, 1)">.</span></li></ul><span style="color: rgba(0, 0, 0, 1)"><em><strong>The Washington State Patrol does not provide immigration sponsorship; therefore, applicants must possess work authorization that does not require employer sponsorship.</strong></em><br></span><strong><span style="color: rgba(0, 0, 0, 1)">NOTE: </span></strong><span style="color: rgba(0, 0, 0, 1)">This is not a full-time telework position. Candidates must be able and willing to work in the office and commute to&nbsp;</span><a href="https://www.bing.com/maps/directions?ty=0&amp;v=2&amp;sV=1&amp;rtp=%7Epos.47.03825378417969_-122.90120697021484__Washington%2520State%2520Patrol_&amp;cp=47.038254%7E-122.901207&amp;lvl=16&amp;style=r"><span style="color: rgba(0, 0, 0, 1)">here.</span></a><span style="color: rgba(0, 0, 0, 1)">&nbsp; A hybrid work schedule may be available after training and/or probationary period has been successfully completed.<br></span><span style="color: rgba(0, 0, 0, 1)"><br></span><div style="color: inherit; font-style: normal; text-indent: 0"><span style="color: rgba(0, 0, 0, 1)">Applicants claiming veterans preference must attach a copy of their DD214 (SSN must be blacked out). If you do not provide the required documentation, the veterans preference will not be awarded. Please&nbsp;</span><a href="https://careers.wa.gov/veteranspreferences.html">click here</a> <span style="color: rgba(0, 0, 0, 1)">to determine your eligibility</span>.</div><div style="color: inherit; font-style: normal; text-indent: 0"><br></div><div style="color: inherit; font-style: normal; text-indent: 0"><span style="color: rgba(0, 0, 0, 1); font-style: normal; text-indent: 0">For more information regarding how to apply for this position</span><span style="color: rgba(0, 0, 0, 1)"><strong style="color: inherit; font-style: normal; text-indent: 0"><strong><span style="font-style: normal; text-indent: 0">,&nbsp;</span></strong></strong></span><span style="font-style: normal; text-indent: 0; color: rgba(0, 0, 0, 1)">please</span><span style="color: rgba(0, 0, 0, 1); font-style: normal; text-indent: 0">&nbsp;</span><a href="https://wsp.wa.gov/wp-content/uploads/2025/06/WSP_SupplementalInfo.pdf">click here.<br></a> <strong><br><div style="text-align: justify"><span style="color: rgba(0, 0, 0, 1)"><strong><strong>Questions?</strong></strong></span></div><div style="text-align: justify">Please contact Aleesha Brown at (360) 704-2312 or via e-mail at <a>[email protected]</a>.&nbsp;</div><div style="text-align: justify">&nbsp;</div><div style="text-align: justify"><strong><strong><span style="color: rgba(0, 0, 0, 1)">Check us out on:</span></strong>&nbsp;</strong><a href="https://www.wsp.wa.gov/" style="color: inherit; text-decoration: underline"><strong><span style="color: rgba(38, 122, 144, 1)">WSP’s Website</span></strong></a><strong><strong>&nbsp;| <a href="https://www.facebook.com/WashingtonStatePatrol/" style="color: inherit; text-decoration: underline"><strong><span style="color: rgba(38, 122, 144, 1)">Facebook</span></strong></a></strong><a href="https://www.facebook.com/WashingtonStatePatrol/" style="color: inherit; text-decoration: underline">&nbsp;</a></strong><strong>|&nbsp;</strong><a href="https://twitter.com/wastatepatrol" style="color: inherit; text-decoration: underline"><strong><span style="color: rgba(38, 122, 144, 1)">Twitter</span>&nbsp;</strong></a><strong><strong>| <a href="https://www.instagram.com/WaStatePatrol/" style="color: inherit; text-decoration: underline"><strong><span style="color: rgba(38, 122, 144, 1)">Instagram&nbsp;</span></strong></a></strong></strong><strong>|&nbsp;</strong><a href="https://www.youtube.com/user/wspgovandmedia" style="color: inherit; text-decoration: underline"><strong><span style="color: rgba(38, 122, 144, 1)">YouTube</span></strong></a><strong><strong>&nbsp;| <a href="https://www.linkedin.com/company/washington-state-patrol" style="color: inherit; text-decoration: underline"><strong><span style="color: rgba(38, 122, 144, 1)">LinkedIn</span></strong></a></strong></strong></div></strong></div>